IT & Applications Analyst

Description

Are you a proactive, hands‑on IT Support professional who loves solving problems and delivering exceptional service? We're looking for an IT & Applications Analyst to join our growing team and play a key role in supporting colleagues across the organisation.

As our new IT & Applications Analyst, you will:

Provide high quality technical support via phone, email, remote tools and in person

Troubleshoot hardware, software, application and networking issues

Manage and maintain service tickets - ensuring clear updates and timely resolution

Support user account administration and basic server related tasks

Assist with Microsoft 365, Windows Desktop, and Azure Virtual Desktop (AVD)

Support end user devices (PCs, laptops, mobile devices, printers)

Contribute to IT projects and team knowledge documentation

Join our out‑of‑hours paid overtime rota when required

If you possess a combination of some of the following skills, then LETS TALK!

Experience in a hands on IT support experience in a professional services environment

Experience with:

Windows Desktop

Microsoft 365

Active Directory user configuration

Basic networking (cabling, patching)

Excellent problem solving and analytical skills

Strong customer service skills - both face‑to‑face and remote

Understanding of data protection and confidentiality

Experience supporting legal applications (iManage, Proclaim, BigHand) is desirable but not essential.

Experience working across multi‑office environments

Previous law firm or professional services experienceIn return, you will be part of a friendly, collaborative IT Service team where your ideas, initiative and growth matter. We value continuous improvement and will support your development into specialist tools and technologies.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. xjnqpsq

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Ad ID: 5418194690