HVAC Sales/ Technical support

Description

Our client are a UK-based technology company specialising in systems integration and interoperability solutions for building controls and automation systems. The business supports consultants, contractors, and end users by helping them specify, integrate, and implement the right products for their building projects.

The Role

Consyst is looking to appoint an HVAC Technical Support Advisor (First Line Support) to join their team at their Edgware office. This role is ideal for someone from an air conditioning or HVAC background who wants to move into an office-based, technical support position within the building controls industry.

You will act as the first point of contact for customers, responding to enquiries via telephone and email. Clients typically contact our client for advice on which products are best suited to their projects, and your role will be to understand their requirements, speak their language, and guide them towards the correct solutions.

This is a fantastic opportunity for a young, ambitious individual who wants to build long-term technical expertise and progress within a specialist and growing sector.

Key Responsibilities

Act as the first point of contact for customer enquiries via phone and email

Understand client HVAC project requirements and provide technical guidance

Advise on appropriate products and solutions based on project needs

Interpret and understand technical drawings and specifications

Communicate confidently with contractors, consultants, and engineers

Log, track, and manage customer enquiries through to resolution

Liaise with internal technical and engineering teams when required

Continuously develop knowledge of building controls and automation systems

Essential Requirements

Strong HVAC knowledge, particularly:

VRV systems

VRF systems

Fan coil units

Background in air conditioning, HVAC, or building services

Ability to read and understand technical drawings

Confident telephone manner and clear written communication skills

Keen to learn and develop within the controls and automation xjnqpsq industry

Organised, proactive, and customer-focused

Desirable Experience

Experience with Fujitsu, Mitsubishi, or Panasonic systems

Previous experience in a technical support, applications, or office-based HVAC role

Exposure to building controls or BMS (not essential)

What’s on Offer

£30,000 – £35,000 salary (dependent on experience)

Full-time, permanent role with stable working hours

Office-based position in Edgware

Comprehensive training and ongoing technical development

Clear career progression opportunities into controls, applications, or engineering roles

Opportunity to join a specialist business at the forefront of building automation

Ad ID: 5417769596