Contact Gleeson Recruitment Group
Gleeson Recruitment Group
Business Analyst
Sheffield, South Yorkshire
Contact Gleeson Recruitment Group
- Hours
- Full Time
- Posted
- 6 hours ago
- Salary
- £350 - 400 - Day
- Recruiter
- Gleeson Recruitment Group
- Closes
- 27 Jun 2026
- Course
- No
- Recruiter Type
- Direct Employer
Description
Business Analyst - Contract
Remote with some UK wide travel
MSP experience needed
We're working with a growing, technology-led organisation seeking an experienced Business Analyst to support a key Halo PSA implementation and wider business transformation programme.
This role will be central to understanding current operations, identifying improvements, and aligning business processes with best-practice frameworks. Following the initial project, you will continue to support ongoing improvement initiatives across the business.
The Role
Map and document current business processes across service delivery, operations, sales, and finance
Conduct gap analysis against Halo PSA best-practice workflows
Work closely with stakeholders to align business requirements with the implementation roadmap
Define and document future-state processes and workflows
Support data migration activities, ensuring accuracy and readiness for go-live
Capture and validate user requirements and acceptance criteria
Collaborate with internal teams and vendors during configuration, testing, and training
Support change management and user adoption post-implementation
Contribute to ongoing process improvement and transformation initiatives
Requirements
Proven experience as a Business Analyst within an MSP or similar technology-driven environment
Strong understanding of ITSM and PSA processes (Service Desk, Projects, Finance, CRM, Asset Management)
Experience with Halo PSA or similar tools such as ConnectWise, Autotask, or ServiceNow
Strong analytical, documentation, and communication skills
Experience facilitating workshops and gathering requirements
Ability to manage stakeholders and work across multiple teams
Experience supporting system implementations or transformation projects
Highly organised with strong attention to detailPlease apply asap if interested - GleeIT
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. xjnqpsq
By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data
Ad ID: 5418243970
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