Application Support Analyst (Contract)

Description

Network IT is currently looking for an experienced Application Support Analyst to join a busy support function (team of 8) and support in working through a ticket backlog, in an environment where a number of the systems are heavily customised and specific to the client’s sector.

This role suits a proactive contractor who can take ownership of tickets and work independently across a range of heavily customised systems, utilising documentation and colleague support when needed, along with escalating to and collaborating with the development team.

Although a lot of our client’s systems are heavily customised, they do have some non-negotiables that you will need to have to hit the ground running: SharePoint, basic SQL knowledge, PowerShell scripting, Azure / AD, and Power Platform or Dynamics 365 CRM support are all essential.

The client usually go onsite on a Wednesday, so it would be ideal for you to work to this pattern in support of upskilling on the technology estate.

Key Details:

Role: Application Support Analyst (2x vacancies)

Rate: £400 per day

Duration: 6 Months

Status: Inside IR35

Location: 1 day per week in Warwickshire

Start date: Early May

Key Skills & Experience:

Strong experience in application support within complex environments, working with customised xjnqpsq systems and documentation

Microsoft stack (MS Products such as Exchange, PowerShell scripting, Azure, Active Directory)

SharePoint support and admin

Power Platform / Dynamics CRM support

Basic SQL knowledge

Excellent communication and problem-solving skills

Troubleshoot issues using documentation and technical knowledge

Strong ticketing discipline to be able to update users and manage the ticketing system (Hornbill)

Ad ID: 5418194261