Contact Focus Resourcing
Focus Resourcing
3rd Line IT Team Leader
Cardiff
- Hours
- Full Time
- Posted
- 1 day ago
- Salary
- £35,000 - 37,500 - Annum
- Recruiter
- Focus Resourcing
- Closes
- 07 May 2026
- Course
- No
- Recruiter Type
- Direct Employer
Description
Our excellent client in Cardiff, an established and growing IT Services provider, is recruiting for a 3rd Line IT Team Leader to join them on a permanent basis.
This is an opportunity for an experienced 3rd Line Engineer to step into a leadership role that blends hands‑on technical expertise with people management, operational oversight, and continuous improvement.
What you'll be doing:
As the 3rd Line Team Leader, you'll provide day‑to‑day leadership, coordination, and accountability across a high‑performing engineering team.
Team Leadership & People Development
Allocate work, set priorities, and ensure effective rota coverage.
Provide coaching, feedback, and regular 1:1 support.
Contribute to performance management and staff development.Operational Oversight
Coordinate daily activity to ensure SLAs and KPIs are consistently achieved.
Act as the senior escalation point for complex technical issues.
Maintain structured ownership of key service areas and responsibilities.Cross‑Functional Collaboration
Work closely with Service Desk leadership, project teams, and security teams.
Participate in handovers, operational reviews, and service discussions.Continuous Improvement
Identify opportunities to streamline workflows and improve efficiency.
Promote consistency, accountability, and high‑quality service delivery.
Support documentation, process development, and knowledge sharing.What we're looking for:
Strong leadership qualities with the ability to coach, motivate, and guide others.
Excellent communication skills and a collaborative approach.
Proven experience in a technical environment, ideally within 3rd Line support.
Strong organisational capability and the ability to manage priorities effectively.
A proactive mindset with a passion for improving service quality and team performance. xjnqpsq Salary & Benefits:
Salary will be £35,000 - £37,500 per annum, plus full company benefits including:
23 days holiday per year plus bank holidays
Free on-site parking
Private BUPA healthcare
Group Income Protection
Life Assurance
A supportive, innovative and values-driven environment.If you're ready to make an impact and join a growing, future-focused company, apply now to be part of a team that values professionalism, innovation and trust
Ad ID: 5417981725
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