2nd Line Support Engineer

Description

IT Support Analyst – Financial Services.

Our client, a well-established financial company, is seeking an experienced IT Support Analyst to join their internal IT team. This is a client-side role, providing critical technical support and contributing to the smooth operation of the company’s IT infrastructure.

Key Responsibilities

Provide 2nd line remote and on-site support to employees across the organisation.

Act as an escalation point for the IT Service Desk, resolving complex technical issues efficiently.

Support IT infrastructure projects, system upgrades, and technology deployments.

Troubleshoot issues across Microsoft 365, Azure AD, Windows Server, networking, and endpoint environments.

Collaborate with senior engineers and external vendors where required.

Maintain accurate documentation and communicate clearly with internal stakeholders.

Identify opportunities to improve IT processes and service delivery.

Essential Skills & Experience

1-2+ years’ experience in IT support, ideally within a corporate or financial environment.

Strong experience with Microsoft 365, Intune, and Azure AD.

Solid understanding of Windows Server, Active Directory, and Group Policy.

Good grasp of networking fundamentals – VLANs, VPNs, DNS, DHCP, firewalls.

Excellent communication and customer service skills.

Full UK driving licence and willingness to travel to company sites if required.

Desirable

Experience with ITSM, RMM, or PSA tools.

Understanding of Cyber Essentials, ISO 27001, and IT security best practices.

Relevant certifications such as CompTIA Network+, Microsoft 365 Fundamentals, or equivalent.

The Ideal Candidate

Technically strong and pragmatic, with a problem-solving mindset.

Calm, methodical, and dependable under pressure.

Confident communicating directly with employees at all levels.

Proactive, organised, and able to manage workload independently.

A team player with a positive attitude and genuine interest in technology.

The Package

Competitive salary and benefits package.

Opportunities for ongoing training and professional development. xjnqpsq

Clear career progression within a supportive IT team.

Apply Now

If you are an experienced IT Support Analyst looking to work directly for a respected financial company and make a tangible impact, we would love to hear from you.

IT Support Analyst – Financial Services

Ad ID: 5418068598