2nd Line Support Engineer

Description

2nd Line Support Engineer

Sevenoaks

Up to £34k (DOE)

Our client, a well-established Managed Service Provider (MSP), is seeking a skilled and motivated 2nd Line Service Desk Engineer to join their friendly and dynamic team. In this role, you’ll handle escalations from 1st Line, carry out proactive maintenance, and support a variety of on-site and remote projects.

Key Responsibilities

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Provide 2nd line technical support for customers’ hardware, software, and network environments.

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Resolve tickets escalated from 1st Line and assist with complex queries.

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Respond to alerts from monitoring systems to deliver proactive support.

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Mentor and guide 1st Line Engineers.

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Document client environments and processes thoroughly.

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Perform on-site visits for support, installations, and maintenance.

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Deliver project work such as infrastructure refreshes, migrations, disaster recovery, and virtualisation.

Key Requirements:

* Minimum 18 months’ experience in an MSP environment (essential)

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Excellent understanding of Windows Desktop & Server environments.

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Strong knowledge of Microsoft 365 & Entra ID.

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Experience managing devices via Intune.

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Solid networking knowledge (DNS, DHCP, routers, switches, firewalls, APs).

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Understanding of mobile device support (iOS & Android).

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Familiarity with RMM tools and email security platforms.

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Excellent communication skills, both written and verbal, with a strong customer service mindset.

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Full, clean UK driving licence and willingness to travel to client sites.

Please apply for immediate consideration

Ad ID: 5416940647