2nd Line IT Support Engineer

Description

2nd Line IT Support Engineer

Location: Salisbury, Wiltshire (Hybrid Working)

Salary: Up to £37,000 + 20% Bonus

Benefits: 25 days' holiday + bank holidays, private healthcare, pension, life assurance and more

Our client, a leading organisation in the IT and technology sector, is looking for an experienced 2nd Line IT Support Engineer to join its growing technical support team in Salisbury.

This is an excellent opportunity for a technically strong, customer-focused IT professional who enjoys taking ownership of complex technical issues and delivering high-quality support within a professional corporate environment.

You'll work across a predominantly Microsoft-based environment, supporting modern workplace technologies, resolving escalated incidents and working closely with internal IT teams and senior stakeholders.

With hybrid working, a competitive salary and an attractive bonus scheme, this role offers a great opportunity to develop your technical expertise within a collaborative and supportive environment.

What you'll do

Provide 2nd Line technical support across desktop, laptop and Microsoft-based environments.

Troubleshoot and resolve escalated hardware, software, networking and infrastructure issues.

Support Windows 10/11, Windows 365 Cloud PCs and Microsoft 365 applications.

Administer and manage devices using Microsoft Intune, including compliance policies, configuration profiles and application deployments.

Support Windows Autopilot provisioning, device enrolment and deployment.

Provide technical assistance to senior stakeholders and VIP users, ensuring a professional and responsive service.

Troubleshoot networking issues involving TCP/IP, DNS, DHCP, VPNs, LAN/WAN and Wi-Fi connectivity.

Manage incidents and service requests through an ITSM platform, ensuring accurate documentation and timely resolution.

Support user onboarding, offboarding, hardware refreshes and technology deployments.

Work collaboratively with Service Desk, infrastructure and specialist technical teams to resolve complex incidents. What we're looking for

Minimum 2 years' experience in a 2nd Line IT Support or Desktop Support role.

Strong troubleshooting experience across Windows 10/11 environments.

Hands-on experience supporting Microsoft Intune and Windows Autopilot.

Knowledge or experience of Windows 365 Cloud PCs.

Strong Microsoft 365 support skills, including Outlook, Teams, OneDrive and SharePoint.

Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, VPNs and Wi-Fi.

Experience working with ITSM ticketing systems and ITIL-aligned processes.

Excellent communication skills and a customer-focused approach.

Ability to take ownership of technical incidents and manage them through to resolution.

Comfortable supporting senior stakeholders within a professional corporate environment. Desirable experience:

Microsoft Azure / Entra ID

Microsoft Endpoint technologies

ITIL Foundation certification

Relevant Microsoft or networking certifications

Experience within a Managed Service Provider (MSP) environment Why join? xjnqpsq

Salary up to £37,000

20% bonus opportunity

Hybrid working based in Salisbury

25 days' annual leave plus bank holidays, increasing with service

Private healthcare

Company pension scheme

Life assurance and income protection

Employee share plan

Mental health and wellbeing support

Cycle to work scheme

Discounted gym memberships

Opportunities for professional development and technical progression Interested?

If you're an experienced 2nd Line IT Support Engineer looking for your next opportunity in Salisbury, with hybrid working, a strong benefits package and exposure to modern Microsoft technologies, we'd be keen to hear from you.

Apply now to find out more

Ad ID: 5419187613