Contact Tank Recruitment
Tank Recruitment
2nd Line Engineer
Bristol City Centre, Bristol
Contact Tank Recruitment
- Hours
- Full Time
- Posted
- 1 day ago
- Salary
- £32,000 - 37,000 - Annum
- Recruiter
- Tank Recruitment
- Closes
- 27 Dec 2026
- Course
- No
- Recruiter Type
- Direct Employer
Description
2nd Line Engineer | Bristol
Salary: £32-37k
Location: Bristol (Hybrid)
Type: Full-time, permanent
About the Opportunity
We are recruiting on behalf of an established Bristol-based managed service provider with a reputation for strong engineering discipline and high-quality service. They are looking for a 2nd Line Engineer to join their team.
If you want a role where you are more than a "ticket-closer", and where you can be a mentor and a key contributor to technical processes, this could be the move for you.
The Role
As a Tier-2 escalation engineer, you will own the resolution of complex issues that go beyond the initial support desk. You will work within a modern tech stack (Microsoft 365, Azure, Intune and high-level networking) supporting a diverse SME customer base.
Key responsibilities include:
Technical Escalations: Resolving complex issues across M365 (Exchange, SharePoint, Teams), Intune and Entra ID.
Infrastructure & Networking: Troubleshooting firewall rules, VPNs, VLANs and hybrid identity setups.
Mentorship: Supporting 1st line and apprentice engineers through pair-troubleshooting and knowledge transfer.
Continuous Improvement: Identifying recurring ticket patterns and authoring runbooks to improve team efficiency.
About You
The company hires based on the GWC principle: you Get the role, you Want it, and you have the Capacity to deliver.
Experience: 2+ years in an MSP 2nd line role or a senior in-house IT support position.
M365 Knowledge: Proficient in admin tasks. Certifications such as MS-900 are expected, while MS-102 or endpoint admin certifications are highly preferred.
Networking: Solid understanding of DNS, DHCP and firewalls. Experience with Aruba, Ubiquiti or DrayTek is a plus.
Tooling: Familiarity with PSA/RMM tools such as HaloPSA and Datto, or equivalents like ConnectWise or NinjaOne.
Communication: Calm, clear and professional written communication skills. xjnqpsq
How to Apply
Send your CV to through and we will be in touch to discuss the role in more detail. All applications are treated in confidence
Ad ID: 5419224543
Stay Safe
"Only access Gumtree from gumtree.com and do not follow links sent by other users"
"Share photos and ask lots of questions about the items you are buying and selling"
"If an ad or reply sounds too good to be true, it probably is"
"Use the 'Reply to ad' button for your safety and privacy"
"Don't reply to email addresses hidden in text and pictures"
"Beware of fake Gumtree, eBay or escrow sites and invoices"
1 of 6