2nd Line Engineer

Description

2nd Line Support Engineer – Contract

Location: Hereford ( 1 day a week in office)

Contract: 3 Months

Rate: £180–£250 per day

Job Type: Full-Time Contract

About the Role

Our client is looking for an experienced 2nd Line Support Engineer to join their IT Service Desk on an initial 3-month contract.

You'll provide professional, customer-focused 1st and 2nd line technical support across a large and varied user base, supporting desktop, mobile, hardware, software and network environments.

This is a varied role offering exposure to a broad range of technologies and client environments, with the opportunity to contribute to IT projects and ongoing service improvements.

What You'll Do

* Provide 1st and 2nd line technical support via telephone and remote support

* Resolve incidents, problems and service requests within agreed SLAs

* Support desktop, laptop, mobile and other end-user devices

* Diagnose and resolve hardware and software issues

* Support Windows desktop and server environments

* Administer user network and application accounts

* Install, configure and maintain software and desktop components

* Support networking, internet connectivity and back-office systems

* Assist with IT projects, deployments and technical changes

* Maintain accurate asset, licence and support documentation

* Liaise with internal teams, suppliers and external support organisations

* Identify recurring technical issues and contribute to service improvements

* Provide technical guidance and support to other members of the team when required

What We're Looking For

* Proven experience in a 2nd Line IT Support / Service Desk role

* Strong desktop hardware and software troubleshooting skills

* Experience supporting Windows environments

* Knowledge of Windows Server and networking

* Experience with user and network account administration

* Good understanding of IT xjnqpsq security and data protection

* Strong customer service and communication skills

* Ability to manage your own workload and work to agreed SLAs

* Experience working across multiple sites or customer environments would be beneficial

Why Join?

* £180–£250 per day

* Initial 3-month contract

* Varied technical environment

* Exposure to desktop, server, network and infrastructure technologies

* Opportunity to contribute to technical projects and service improvements

* Customer-focused and collaborative IT environment

Apply now if you're an experienced 2nd Line Engineer available for your next contract opportunity

Ad ID: 5418860571