Contact Belmont Recruitment
Belmont Recruitment
1st Line Support
Norwich, Norfolk
Contact Belmont Recruitment
- Hours
- Full Time
- Posted
- 1 day ago
- Salary
- £17 - Hour
- Recruiter
- Belmont Recruitment
- Closes
- 11 Oct 2026
- Course
- No
- Recruiter Type
- Direct Employer
Description
Belmont Recruitment are currently looking for an IT Support Assistant to join a NHS Trust on an initial 3 month temporary contract. This is a full-time role working 37.5 hours per week, Monday to Friday.
Key Responsibilities
* Provide 1st line IT support to customers by telephone and other support channels.
* Act as the first point of contact for IT incidents, service requests and technical queries.
* Log, record, classify and prioritise incidents accurately in line with Service Desk procedures and SLAs.
* Investigate and diagnose a range of hardware, software, application and network issues.
* Resolve incidents at first point of contact wherever possible or provide suitable workarounds.
* Escalate incidents to the appropriate specialist team where required.
* Provide clear technical advice and guidance to customers, including "how-to" support.
* Monitor and track incidents, keeping customers informed of progress and managing expectations.
You should have:
* Experience providing 1st line IT support or technical customer service. xjnqpsq
* Working knowledge of Microsoft Office 365 and Windows 10/11.
* Strong troubleshooting and problem-solving skills.
Please reply with an up to date CV ASAP if this role would be of interest to you
Ad ID: 5418787866
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