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Set2Recruit
1st Line Support Engineer
Preston, Lancashire
- Hours
- Full Time
- Posted
- 2 days ago
- Salary
- £28,000 - 30,000 - Annum
- Recruiter
- Set2Recruit
- Closes
- 11 May 2026
- Course
- No
- Recruiter Type
- Direct Employer
Description
Job Title: 1st Line Support Engineer – Service Desk
Location: Preston, UK (Office based)
Salary: £28,000- £30,000 DOE + Benefits
Employment Type: Full Time
*All applicants must have the right to work in the UK, our client cannot provide sponsorship*
About the Company
Our client is a growing MSP based in Preston, delivering managed IT, cloud, and security services to a variety of clients. They are recognised for technical expertise, excellent client service, and a collaborative team culture.
Role Overview
We are seeking a 1st Line Support Engineer to join a busy service desk team. This is a early-career role for someone with 1+ years’ IT support experience, providing technical assistance to clients and escalating more complex issues to 2nd Line engineers.
Key Responsibilities
*
Provide 1st line support for client IT issues via phone, email, or ticketing system.
*
Troubleshoot and resolve basic issues with Microsoft 365 / Office 365, Windows PCs, laptops, and endpoint devices.
*
Assist with password resets, account management, and software installations.
*
Escalate more complex issues to 2nd Line engineers as appropriate.
*
Maintain accurate ticket documentation and keep clients updated on progress.
*
Ensure SLAs are met and provide excellent customer service.
Essential Skills & Experience
*
1+ years’ experience in IT support, helpdesk, or 1st line support, ideally within an MSP or managed IT environment.
*
Basic knowledge of Windows desktop and server environments.
*
Familiarity with Microsoft 365 / Office 365.
*
Good communication and customer service skills.
*
Ability to learn quickly and follow guidance from senior engineers.
Desirable Skills
*
Basic understanding of networking (TCP/IP, DNS, DHCP). xjnqpsq
*
Exposure to Intune, Azure, or virtualisation (VMware / Hyper-V) is advantageous.
*
Relevant IT certifications (e.g., CompTIA A+, Microsoft Fundamentals)
Benefits
*
Competitive salary with a yearly performance-related bonus
*
Training and career development support
*
Pension scheme
*
Friendly and collaborative MSP environment with great progression opportunities
Set2Recruit are acting as an employment agency in relation to this vacancy
Ad ID: 5418005912
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