1st Line IT Support

Description

1st Line IT Support

Onsite Guildford | £26,000–£30,000 (DOE) | Full-Time

We’re looking for a proactive and hands-on IT Support Technician to be the go-to person for our teams. In this role, you’ll keep our people connected and productive by delivering first-class technical support, managing hardware, and helping colleagues make the most of Microsoft 365 tools. If you thrive on solving problems, enjoy variety in your day, and want to make a visible impact, this could be the perfect fit.

What You’ll Do:

* First-line support: Be the friendly first point of contact for IT issues – from laptops that won’t start to Outlook that’s gone rogue.

* Hardware management:Set up and configure laptops, desktops, and peripherals, making sure new starters hit the ground running and existing users stay productive.

* Microsoft 365 support: Help colleagues get the best out of Teams, SharePoint, OneDrive, Outlook, Power Automate, and more.

* User accounts: Manage onboarding and offboarding, maintaining access permissions and keeping systems secure.

* Asset management: Keep track of IT kit, software licenses, and supplies – and coordinate repairs or replacements when needed.

* Documentation: Maintain clear support records, guides, and asset logs to keep everything running smoothly.

* Collaboration: Work with internal teams, vendors, and Microsoft when escalations are required.

What You’ll Need:

* At least 2 years’ hands-on IT experience, particularly with Active Directory and Microsoft 365.

* Solid knowledge of hardware setup and configuration.

* Based locally to Guildford (within about an hour’s commute) – this role isn’t suitable for relocation.

* A full UK driving licence and your own transport.

* We’re unable to offer visa sponsorship for this role.

* A genuine passion for helping people and solving problems.

* Strong troubleshooting skills and the ability to know when to escalate.

* Clear, professional communication – both written and verbal.

Thank you for taking the time to apply to OPR Resourcing Specialists. If your application is successful you will be contacted within 7 days. We apologise but due to the high volume of applications we receive we are unable to provide feedback on individual CV's.

Regrettably, we are unable to offer Right to Work Sponsorship.

If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.

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Ad ID: 5417103574