1st & 2nd Line Support

Description

1st & 2nd Line Support Engineer (with Field Engineering) | Liverpool | Up to £32K & Benefits

Be the face of high-quality IT support in a fast-growing MSP.

Are you the kind of person who loves diving into tricky tech challenges one minute and jumping in the car for an on-site fix the next? Do you want a role where no two days look the same — and where your skills actually matter?

If you’re ready to boost your IT career in a hands-on, fast-paced environment, we want to talk to you.

What’s on Offer?

Competitive salary (£27k - £32k) tailored to your experience

Clear pathway toward 3rd Line, field engineering, or specialist roles

22 days holiday + bank holidays

Pension scheme

Company vehicle or travel allowance

Dedicated training budget + certification support

A supportive team that wants you to succeed

Key Responsibilities of the 1st & 2nd Line Support Engineer:

As our new First & Second Line Support Engineer, you’ll be on the front line of keeping our clients happy, productive, and secure. You’ll handle a mix of remote support, troubleshooting, and field engineering — making you a key player in our service delivery team.

First & Second Line Support

Be the first point of contact for incoming tickets and requests

Fix issues across desktops, laptops, printers, mobiles, and other hardware

Support users across Microsoft 365, Windows 10/11, and Active Directory

Troubleshoot basic networking, VPN, and Wi-Fi issues

Escalate complex cases clearly to 3rd Line teams

Field Engineering & On-Site Work

Visit client sites to install, configure, and repair kit (PCs, servers, switches, firewalls)

Carry out infrastructure checks, cabling reviews, and environment audits

Deliver and set up new hardware for users

Assist with office moves, hardware refreshes, and mini-migrations

Monitoring & Maintenance

Keep an eye on client systems and react to alerts

Perform routine patching, updates, and health checks

Validate backups and help with restores

Client Experience & Teamwork

Communicate clearly with users at all levels (without the jargon!)

Own your ticket queue and keep clients in the loop

Spot recurring issues and suggest smarter ways of working

Skills & Experience:

1–4 years in IT support (ideally MSP or multi-site)

Experience with; Microsoft 365, Windows 10/11, Active Directory, Basic networking (TCP/IP, DNS, DHCP, VLANs), Hardware troubleshooting, Mobile device support (MDM, iOS, Android)

A full UK driving licence

Strong communication, problem-solving, and customer service skills

Curiosity and a hunger to learn

Confidence working face-to-face with clients

Why Join Us?

You’ll get a unique blend of desk-based tech support and hands-on engineering, working with a variety of clients and technologies. We’re a friendly, growing MSP that puts people first — giving you space to develop, try new things, and build a long-term IT career. xjnqpsq

If you love solving problems, enjoy variety, and want to join a team where your contribution really counts…

Apply today. Let’s grow your career together

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