Contact Think Accountancy and Finance
Think Accountancy and Finance
1st/2nd Line IT Technician
Newcastle-under-Lyme, Staffordshire
- Hours
- Full Time
- Posted
- 5 hours ago
- Salary
- £25,000 - 30,000 - Annum
- Recruiter
- Think Accountancy and Finance
- Closes
- 03 May 2026
- Course
- No
- Recruiter Type
- Direct Employer
Description
1st /2nd Line IT Technician
Office-Based –Newcastle Under Lymes
Mon–Thurs 09:00–17:30 | Fri 09:00–17:00
£25,000 – £30,000 (DOE)
Permanent, Full-Time
I am currently supporting a long-established technology business in Newcastle-under-Lyme who are looking for a 1st / 2nd Line IT Technician to join their close-knit team.
And honestly? This is a great opportunity for local talent.
They’re keen to develop someone from the area, someone who wants to grow with the business, not just jump roles every year.They’re looking for a capable and customer-focused 2nd Line IT Technician to join a growing technical team.This role is heavily focused on Microsoft 365 provisioning, deployment, administration and troubleshooting — this is the primary requirement. You must be confident managing M365 environments independently.
Core Priority – Microsoft 365 Expertise
You must have hands-on experience with:
* Provisioning and deploying Microsoft 365
* Administering Exchange, Teams, SharePoint & OneDrive
* User management, licensing & security policies
* Troubleshooting mailbox, sync & authentication issues
* Active Directory & Group Policy management
* Strong working knowledge of SME cloud environments is essential
Secondary Priority – Hardware & Software Support
You should also be confident in:
* Diagnosing and repairing PC, laptop & Mac issues
* Windows & macOS troubleshooting
* Virus/malware removal
* Email troubleshooting (POP/IMAP & Exchange)
Additional Technical Skills - Desirable
* LAN/WAN troubleshooting
* TCP/IP, DHCP, DNS, Routing, VLAN, VPN
* Routers, switches, access points & NAS
* Backup xjnqpsq solutions (local & remote)
* Firewall & cybersecurity fundamentals
* Remote support tools (TeamViewer, Splashtop)
* Ubiquiti, DrayTek & Synology experience advantageous
What They’re Looking For
* Minimum 2 years’ experience in IT support
* Strong customer service skills
* Own transport & commutable to HQ
* Proactive, solutions-focused mindset
If you’re strong in Microsoft 365 and enjoy hands-on technical troubleshooting within SME environments, this is an excellent opportunity to join a supportive and growing team
Ad ID: 5417955844
Stay Safe
"Only access Gumtree from gumtree.com and do not follow links sent by other users"
"Share photos and ask lots of questions about the items you are buying and selling"
"If an ad or reply sounds too good to be true, it probably is"
"Use the 'Reply to ad' button for your safety and privacy"
"Don't reply to email addresses hidden in text and pictures"
"Beware of fake Gumtree, eBay or escrow sites and invoices"
1 of 6