Operations Support Manager

Description

Reed have partnered with a prestigious UK law firm, recruiting for an Operations Support Manager in their Bristol Central office.

This role involves managing a multidisciplinary team to ensure smooth operational delivery in a busy, client-facing corporate environment.

You will also act as the deputy to the Front of House Manager, collaborating closely with Facilities, IT, Office Services, and Health & Safety teams across the firm.

Location: Central Bristol

Salary: Competitive + annual company-wide bonus (typically 4-6%)

Job Type: Full-time

Working Pattern: Monday-Friday, rotating early/late shifts every other week (7:30am-4:30pm / 10:00am-7:00pm)

Duties:

Manage 10-15 direct reports across Front of House, Reception, Facilities, Operations, AV, and Switchboard.Lead on rotas, performance, coaching, service standards, and team development.Act as second in command to the Front of House Manager.Support teams in Health & Safety, Legal Operations, and Commercial Operations.Deliver a high-quality Front of House and client experience.Coordinate staffing, shift patterns, and act as an escalation point for service issues.Support meetings, events, and all hospitality functions.Liaise with Facilities, Building Management, and suppliers to resolve office issues.Maintain excellent standards across meeting rooms, shared spaces, and security areas.Support office services including post, DX, couriers, stationery, and storage.Assist with Health & Safety drills, procedures, and compliance activity.Provide administrative support including invoice processing, records, and budget tracking.Contribute to operational improvements and wider business projects.Occasionally visit the firm's smaller London and Edinburgh offices to provide on-site operational or Front of House support when the FOH Manager is unavailable.About you:

Proven experience managing teams in office, operations, facilities, hospitality, or similar environments.Background in operational or facilities management or front of house services.Strong communication and stakeholder management skills.Highly organised, proactive, and confident handling multiple priorities.Good IT capability with a willingness to learn basic troubleshooting.Customer-focused, collaborative, and professional approach.Health & Safety awareness (training available).Benefits:

25 days' annual leave plus bank holidays, with additional days awarded after 3, 6, and 10 years of service.Annual firm-wide performance bonus paid in November (typically 4-6%).Self-invested personal pension (SIPP) with employer contribution up to 5% and employee minimum 3%.Private medical insurance for all employees.BUPA health assessments on joining and every two years thereafter.Enhanced family leave, including 26 weeks full pay maternity/adoption leave, shared parental leave matching maternity/adoption, and four weeks full pay paternity leave.Employee Assistance Programme for wellbeing and counselling support.

Ad ID: 5418357180