Welfare Benefit & Money Advice Officer

Description

Welfare Benefit & Money Advice Officer

Widnes

GBP40,246 (Pro rata GBP24,148)

Part Time, 3 days per week (22.2 hours total)

Duration: Permanent

Here at Halton Housing, we are looking for an experienced Welfare Benefit & Money Advice Officer to work across our vibrant organisation.

What You ll Do:

Manage welfare benefit and money advice enquiries, providing practical support tailored to customers' individual needs. Support customers with benefit claims and applications, helping to maximise income, maintain housing costs and reduce the risk of rent arrears. Identify debt and financial issues, offering advice, referrals, grant application support and signposting to relevant services. Manage casework from initial enquiry through to resolution, maintaining accurate records and achieving service targets. Keep up to date with changes in welfare benefits, housing and money advice to ensure customers receive accurate and effective support. Build positive relationships with internal teams and external partners, promoting services, sharing knowledge and helping customers access the right support at the right time.

What You ll Need:

Experience providing welfare benefits advice in a housing–related setting, including support with appeals and customer engagement through a range of channels. Experience managing casework and maintaining accurate records using case management systems. Good working knowledge of welfare benefits legislation, regulations and DWP/JCP processes. Strong problem–solving, communication and stakeholder management skills. Ability to analyse information, produce reports and manage competing priorities to achieve targets and deliver successful outcomes.

What You ll Get:

30 day holiday entitlement (increasing to 33 days after 3 years service), plus bank holidays Opportunity to buy or sell holidays Competitive salary Electric Vehicle Salary Sacrifice Scheme Flexible and Hybrid working Supported training and development opportunities Health and Wellbeing Cash Plan Competitive Pension Scheme

Why Halton Housing?

At Halton Housing, our purpose is Improving People's Lives. We're looking for people who share our values:

We are Honest we build trust through openness, integrity and accountability. We are Dynamic we embrace change, seek opportunities and continually improve. We Care we put people first and make a positive difference to our customers, colleagues and communities.

If this sounds like you and you're looking for a role where you can make a real difference, we'd love to hear from you.

Closing date: 11th September 2026

Interview Date: 22nd September 2026

We may close this vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Ad ID: 5418934166