Outbound Customer Service Supervisor

Description

Customer Service Supervisor

Location: High Wycombe

Salary: Competitive (DOE)

Are you an experienced Customer Service Team Leader ready for your next step, or a Senior Outbound CustomerService Advisor looking to move into a supervisory role?

I m working with a growing and well–established medical equipment supplier and manufacturer in High Wycombe, who are looking to appoint a Customer Service Supervisor to support the Customer Service Manager and help lead a team of 12.

This is a great opportunity to join a successful business where you can make a real impact, develop your leadership skills, and be part of a high–performing, supportive team.

The Role

As Customer Service Supervisor, you ll be responsible for supporting the day–to–day running of the customer service team, ensuring high performance and an excellent customer experience across both inbound and outbound activity.

You ll play a key role in supporting the team, particularly within the outbound function, while working closely with field sales to ensure a smooth and consistent customer journey.

With a product portfolio of over 35,000 items, you ll also have the opportunity to drive cross–selling and upselling activity, so a commercial mindset is key.

Key Responsibilities

Support the Customer Service Manager in leading a team of 12 Coach and mentor team members to achieve targets Drive high levels of customer satisfaction across all interactions Oversee order processing, queries and account management Handle escalated queries and complaints effectively Collaborate with sales teams to strengthen customer relationships Identify and maximise cross–selling and upselling opportunities Contribute to ongoing process improvements About You

Experience in a Customer Service Team Leader or Supervisor role (or ready to step up) Strong leadership and communication skills Experience in a fast–paced, commercial environment Comfortable working closely with sales teams Proactive, organised and results–driven Experience within a medical, technical or product–led environment would be advantageous, but not essential.

Ad ID: 5418367275