Healthcare Customer Service Advisor

Description

Job Title: Client Care Coordinator

Location: Cheadle

Salary: £28,000

Overview

We are seeking a highly professional and detail-oriented Client Care Coordinator to join our team within a private hospital setting. This is a pivotal role, responsible for delivering a seamless, discreet, and high-quality experience for clients from initial enquiry through to treatment. You will advise on treatments, costs and timescales.

Key Responsibilities

Deliver an exceptional, personalised client experience from first contact

Manage a high volume of enquiries with accuracy, efficiency, and professionalism

Coordinate effectively with clinical and administrative teams to ensure a seamless journey

Maintain meticulous client records in line with GDPR and clinical governance standardsAbout You

Proven experience in a fast-paced, client-facing or private healthcare environment

Exceptional communication skills with the ability to build trust quickly

Highly organised, with strong attention to detail and the ability to prioritise effectively

Professional, resilient, and confident xjnqpsq handling sensitive situations

Soft sales / Account management

Comfortable working to targets or performance standards

Call Centre experienceThis role is suited to individuals who take pride in delivering a premium level of service and thrive in a high-expectation environment.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy

Ad ID: 5418217672