Dispensing Optician - Head Office Role - Luxury Online Eyewear

Description

Dispensing Optician - Head Office Based Role - Luxury Eyewear E-commerce - Bury

Zest Optical are working in partnership with the UK's leading independent online retailers of luxury sunglasses and prescription eyewear to recruit a qualified Dispensing Optician for their head office near Bury.

This is a unique opportunity to apply your in-store dispensing experience in a fresh, office-based role focused on customer care, innovation, and digital retail growth.

Job Type:

Permanent, Ideally Full Time, Minimum 30 Hours Per Week

Location:

Office-based near Bury, Greater Manchester

Dispensing Optician - Role Overview

As a Dispensing Optician, you'll be a key member of the customer service team, providing personalised eyewear advice and support to customers over email, live chat, and phone. You'll guide customers through frame and lens selections, order-related questions, and aftercare, ensuring every interaction reflects the team's commitment to excellence.

Key Responsibilities

Respond to customer enquiries via digital channels (email, chat, phone)Provide tailored recommendations for frames, prescription lenses, and sunglassesSupport customers with order tracking, modifications, and aftercare adviceIdentify and resolve customer concerns with empathy and efficiencyUtilise internal systems to manage and log customer interactions accuratelyMaintain up-to-date knowledge of products and procedures, and share insights with the teamAbout the Business

20+ years of success as a top-rated luxury online eyewear retailerOver 23,000 5-star reviews on TrustpilotHead office includes modern workspace, Optical Glazing Lab, and fulfilment centreKnown for combining quality, service, and a passion for premium eyewearWhat We're Looking For

GOC Registered Dispensing OpticianStrong commercial awareness and a customer-first mindsetComfortable using digital systems and communication toolsExcellent collaboration and communication skillsPassion for innovation and service development in optical retailWhat's On Offer

Salary: GBP32,000 to GBP35,000 per year + performance-related bonusWorking Hours: 30-37.5 hours per weekWeekend Commitment: Reduced weekend working compared with most practice-based rolesAnnual Leave: 26 days + bank holidaysProfessional Fees: GOC and ABDO fees paidStaff Discount: Generous discount on luxury eyewear productsOffice Working: Work from head office location, surrounded by a highly experienced, close-knit teamIf you're a Dispensing Optician looking for a forward-thinking role outside of traditional practice, this is your chance to join a forward thinking, customer focused eyewear business.

Apply now or contact Kieran Lindley on WhatsApp to find out more.

Contact: Kieran Lindley

Email:

Telephone:

Ad ID: 5417771258