CMS Furniture Assembly Services

Poor workmanship and very disappointing aftercare – CMS Furniture Assembly (Craig) I am extremely disappointed with the service I received from Craig at CMS Furniture Assembly. He assembled/fixed my mirrored sliding wardrobe, but the job was rushed and not completed properly. One side is still leaving a gap, and the door keeps opening instead of closing and staying in place as it should. I even mentioned this before he left and he brushed it under the carpet saying that’s how the wardrobe is. When I raised the issue, rather than taking responsibility for the work and coming back to rectify the problem, Craig started demanding additional money for a revisit. Initially, he asked for £25, and now he is asking for £50, even though the original job has not been completed to a satisfactory standard. What has made this experience even worse is his attitude towards me as a customer. Instead of trying to resolve the issue professionally, he has been arguing with me and making the situation unnecessarily stressful, and now his blocked me on WhatsApp. Absolutely disgusting behaviour. In my opinion, good service is not just about doing the job and taking payment; it is also about making sure the work is done properly and providing reasonable aftercare when something goes wrong. Unfortunately, my experience with Craig has been the complete opposite. I am not happy with the workmanship, the lack of aftercare, or the way I have been treated. I would not recommend CMS Furniture Assembly based on my experience, and I would advise other customers to think carefully before using this service. Make sure you clarify what happens if the job is not completed properly, as getting the issue resolved afterwards has been extremely disappointing. A very frustrating experience, and certainly not the standard of service I expected. As now his blocked me on WhatsApp really unprofessional behaviour towards me as a customer. UPDATE Replying back to your message, I don’t think it’s fair for you to be demanding money when you haven’t even been willing to come and look at it first, or acknowledge that there’s a possibility it could be your fault. Before discussing any payment, I think it’s only reasonable to establish what has actually happened and who is responsible. I’m not prepared to accept liability or pay for something without the facts being properly established.

Professional Affordable Right on time supper quick Friendly. Thank you Craig & team, much appreciated

Craig did an excellent job assembling our new flatpack wardrobe. He went the extra mile to get it done quickly and professionally. I wouldn’t hesitate to book him again.

Couldn't recommend Craig more highly - he finished a job IKEA said would take 10 hours in only 4 hours, including moving bits that I decided I wanted elsewhere (without complaint!), charged 30% less than IKEA/Taskrabbit, and came sooner than they were going to. He was polite, efficient and punctual, left everything neat and tidy, and did a perfect job. So happy with our new wardrobes!

I approached Craig for a dismantling and assembly service of a double door, mirror, wardrobe from Dako furniture. I was impressed from the first impression given that I sent my message on the weekend, and Craig replied promptly. The communication was clear and we decided upon the price of the job as well as the time immediately. Craig arrived the very next day perfectly on time. He was very efficient with the job. He had all the right tools and made sure that everything was in proper order. I thought the job might take more than two hours, whereas Craig was able to do that in 45 minutes. Definitely recommend his services. Extremely trustworthy and experienced professional.