Help Desk

Description

(This is not a IT Help Desk Role)

As a Helpdesk Coordinator, you will be the first point of contact for incoming service requests, ensuring jobs are efficiently assigned and completed within SLA timeframes. This role requires strong organisational skills and a commitment to delivering high-quality service within our Hard Facilities Management Contract.

Key Responsibilities

Serve as the initial contact for service requests via phone and email. Use GTR Asset Pro to manage job assignments and ensure timely completion. Dispatch calls to engineers or subcontractors based on skills, location, and service requirements. Prioritise urgent tasks and coordinate resources to address immediate needs. Support operative and subcontractor coordination for efficient service delivery. Attend training and health & safety courses as directed. Qualifications and Experience

GCSEs or equivalent (Grade C or above in English and Maths). Proven experience in Facilities Management within an administrative or helpdesk role. Strong knowledge of CAFM systems, or CRM Proficiency in MS Office, including Excel and Outlook. Must have a driving licence Skills and Attributes

Excellent planning, organisation, and prioritisation skills. Strong communication skills and a professional telephone manner. Enthusiastic, with a willingness to learn and adapt. Job Type: Full-time

Pay: GBP25,500.00-GBP28,000.00 per year

Ad ID: 5418207117