Customer Service Representative

Description

Job Title: Customer Service Co-ordinator

Location: Birkenhead

Duration: Ongoing

Salary: TBC

Hours: 7.30am- 4pm, Mon to Thurs, 7.30am-12.30pm Fri.

Our Rail Client based in Birkenhead are recruiting for a Customer Service Co-ordinator, on a contract basis for a min of 3 months

Key Duties & Tasks:

Direct liaison with external & SISCO customers providing efficient responses and recording information

Lead order book reviews with customers

Support Birkenhead Accounts with Customer Invoice queries, for resolution

Support the Business Manager's with delivery information on key customers

Own customer OTD for all customers under their responsibility

Attend the daily production meeting, being the voice of the customer

Provide feedback on delivery failures to the customer

Work closely with Production Planning, Material Planning and Operations to ensure information is robust and commitments are achieved

Attend Project Reviews

Understand the expectations and requirements of the key customers

Provide concise and quality, technical and cost information on M&D inspection reports for customers and ensure reports are issued in a timely manor

Attend reviews with the key customers

Enter and maintain customer orders on to the MRP system

Ensure orders are acknowledged to the customer within 3 working days

Ensure all orders have valid agreement via LTSA or Quotation

Respond to customers' Requests for Quotations (RFQs) and enquiries

Liaise with the customer for re-scheduling orders

Understand capacity constraints when entering customer orders

Work closely with Production Planning and Material Planning to ensure information is robust and commitments are achieved

Management of the Repair Sales & GRN in-trays on a daily basis ensuring all reports are executed efficiently and filed in the appropriate folders

Control and progress the NSI process

Assist the other members of the Sales Administration team

Ensure all sales administration processes are executed and compliant with internal procedures, WMS and Internal Control, minimising exposure and risk

Assist and cover the Sales Order Administrator to ensure all orders and acknowledgements are processed in a timely manor

General:

Adhere at all times to the company's Health, Safety & Environmental instructions and requirements

Take on any other reasonable responsibilities or tasks that are within the employee's skills and abilities.

Working Relationships:

Customer Service Manager

Close working relationships with Sales Administration team, Business Managers, Material Planning and Production Planning

Skills, Knowledge & Experience:

Business acumenNumerate IT Literate (particularly Excel / Google Docs)Strong organisational skills Ability to efficiently organise work load.Ability to work autonomously or as part of a team.Knowledge of Railway Industry ( desirable) Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.

Ad ID: 5417446950