Control Room Operator

Description

Control Room Operator

About the Role

An excellent opportunity has arisen for a Duty Controller to join a high-performing operations team within a safety-critical infrastructure environment in London.

This role is pivotal in ensuring the safe, efficient, and continuous operation of a key highway and tunnel network. You will act as the central point of coordination during your shift, monitoring systems, managing incidents, and liaising with emergency services and key stakeholders.

Key Responsibilities

Monitoring & Operations

Oversee the safe, effective, and efficient operation of the network at all times

Monitor tunnel CCTV systems and highway conditions to identify hazards or debris

Manage tunnel closure procedures and complete detailed reports following closures

Develop and maintain strong working knowledge of SCADA (Supervisory Control and Data Acquisition) systems

Detect, assess, and verify incidents using PTZ and AME camera systems

Monitor traffic conditions and report incidents in real time

Maintain and update the tunnel manning board to track team deployment

Incident Management & Reporting

Accurately record all incidents, accidents, and near misses using internal systems

Escalate operational incidents involving subcontractors or teams to senior management

Liaise with emergency services, Transport for London, and other authorities as required

Collate and communicate ongoing incident updates, ensuring clear shift handovers

Maintain operational logs and "book on" records

Provide timely updates to the Road and Tunnel Manager on all incidents

Administrative & Support Duties

Carry out general office and reception responsibilities, including handling deliveries and documentation

Manage petty cash distribution in line with procedures

Support fire marshal duties where required

Maintain control and issuance of keys for vehicles, buildings, and fuel

Keep accurate vehicle allocation records

Provide administrative support to the Head of Operations & Maintenance as needed

Key Relationships

Operations & Maintenance (O&M) Team

Road Management Team

External stakeholders and third-party organisations

About You

Experience in a control room, operations, or safety-critical environment

Strong attention to detail and ability to remain calm under pressure

Excellent communication and coordination skills

Ability to manage multiple priorities in a fast-paced setting

Proficient in using monitoring systems and reporting tools (training provided where required)

Salary & Benefits

Salary: GBP32,000 - GBP35,000 (up to GBP36,000 depending on experience)

40-hour working week

24 days annual leave

Company pension scheme

Private healthcare

On-site parking at the depot

Comprehensive on-the-job training (6-8 weeks)

Working Hours

This role operates on a structured shift pattern:

5 days on, 3 days off

5 days on, 3 days off

5 days on, 4 days off

Shift times:

Morning: 5:00am - 1:00pm

Afternoon: 1:00pm - 9:00pm

Night: 9:00pm - 5:00am

If you feel that you are right for this role technically, but the salary, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for roles very similar to this one at all levels UK Wide.

We are always keen to chat with you discreetly about your employment situation. Even if you are happy in your current role for now, we always welcome calls from Highways, Infrastructure & Transportation professionals keen to make their introductions for future months or years.

Carrington West's Highways, Transport & Infrastructure division is the fastest growing in the country, our specialist team has a combined over 100+ years' experience in this market.

Please call Patrick Gray at Carrington West on

(phone number removed)

for more information.

By applying for this position, you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage, you wish to withdraw your consent please contact us.

Ad ID: 5418083471