Technical Support Specialist

Description

Our client is looking for a helpdesk support Technician, They are a very well established company based in Saltley

This will be a full time Temporary – permanent role working Monday – Friday between 8.00am – 17.00pm

Pay Rate From £12.99 plus per hour Depending on experience

We are looking for an individual with a passion for technology and someone who is driven to provide technical solutions.

You will ideally need to have a good understanding of computer systems , mobile devices and other technical products

Overview / To have the ability to:

Take ownership of customer issues reported and see problems through to resolution

Research, diagnose, troubleshoot and identify solutions to resolve Mobile devices and system issues

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

You have experience working with customers, in either “first-line” or “second-line” support

Ability to provide step-by-step technical help, both written and verbal

Role & Responsibilities

Providing technical assistance and support related to computer systems, hardware, or software to clients, end users, and the organization they work for.

Monitor, respond to and document all service support requests and resolutions via telephone or email to support clients

Responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions.

Manage equipment inventory, including booking out of replacement parts, as well as arranging collection and return of faulty goods.

A good understanding of MS Windows, installation and configuration of Windows drivers and troubleshooting of general technical issues of products

Coordinating with and providing support to remote field operatives, client IT personnel and contractor IT personnel as required.

Completing administrative aspects of the role whilst striving to identify and eliminate errors.

Install, configure, and maintain any related hardware.

Tear down, rebuild, repair and refurbish hardware and goods for redeployment.

Key Skills Required

You will need excellent customer service and communication skills.

Ability to diagnose and resolve hardware, firmware and software issues relating to all products

Be well-versed in all aspects of computer systems configuration, set up, and maintenance.

Hands on approach to PC hardware and basic system building skills.

Mechanical and electrical aptitude will be an advantage.

Demonstrate analytical skills and an ability to troubleshoot and think independently.

Knowledge of basic networking.

Knowledge of Linux based operating systems would be advantageous but not essential

Diagnosing and troubleshooting hardware and software issues affecting mobile devices and other products

Performing maintenance and updates to ensure optimal software/hardware performance.

If you are fully experienced in this type of work please apply online and one of our consultants will get back to you asap

Ad ID: 5416966202