Contact Michael Page
Michael Page
Product Support Engineer
Otley, West Yorkshire
- Hours
- Full Time
- Posted
- 10 hours ago
- Salary
- £28,000 - 34,000 - Annum
- Recruiter
- Michael Page
- Closes
- 17 Oct 2025
- Course
- No
- Recruiter Type
- Direct Employer
Description
We are looking for a Product Support Engineer to provide exceptional technical support and guidance to customers in the retail industry.
Client Details
Our client is a well-established Global Leader within the Manufacturing industry. They are known for their innovative approach to customer service and their commitment to providing high-quality products and solutions.
Description
Provide technical support to customers via phone & Email, ensuring timely and effective resolution of issues.
Assist with troubleshooting product-related challenges and recommend appropriate solutions.
Collaborate with internal teams to escalate and resolve complex technical queries.
Maintain accurate records of customer interactions and technical issues.
Support the Regional Sales team with technical information for their customers
Stay updated on product developments and industry trends to offer informed support.
Contribute to improving customer service processes and technical documentation.
Profile
A successful Product Support Engineer should have:
Minimum of 2 years experience in a product support role.
Proficient technical knowledge or tech savvy with an interest in new technology
Strong problem solving skills with the ability to diagnose, troubleshoot and identify solutions to resolve issues.
Ability to multitask.
Experience within Engineering or technical motor products highly advantageous.Job Offer
Personal Development fund
Hybrid working model offering flexibility and work-life balance.
Access to private healthcare and Medicash benefits.
Cycle-to-work scheme
Charity days
Bonus
25 days annual leavePlease note that this isn't an IT role and requires experience with Technical electrical products
Ad ID: 5416967257
Stay Safe
"Be wary of buyers asking to use 'Gumtree delivery' or 'Payments on Gumtree' because Gumtree doesn't offer these services currently. Requests from Whatsapp or SMS could be scams"
"Only access Gumtree from gumtree.com and do not follow links sent by other users"
"Share photos and ask lots of questions about the items you are buying and selling"
"If an ad or reply sounds too good to be true, it probably is"
"Use the 'Reply to ad' button for your safety and privacy"
"Don't reply to email addresses hidden in text and pictures"
"Trade in person, use PayPal 'paying for an item or service' to transfer money"
"Beware of fake Gumtree, eBay or escrow sites and invoices"
1 of 8