Trainee Service Advisor - Škoda

Description

Trainee Service Advisor – Škoda | Edinburgh (Sighthill) | Full Time | Up to £31,300 OTE (Year 1) + Excellent Benefits

West End Garage is an independent, privately owned motor retailer representing Škoda across Stirling, Edinburgh and Dunfermline.

With over 40 years representing Škoda, we are a trusted name in the Scottish motor trade, combining a strong heritage with a modern, forward-thinking approach.

Our success is built on high standards, teamwork and continuous improvement, with a focus on delivering outstanding customer experiences and developing great people.

Due to continued success, we are now looking to recruit a Trainee Service Advisor to join our Aftersales team at our Edinburgh (Sighthill) dealership.

What’s In It For You

Up to £31,300 OTE (Year 1) – subject to experience and performance in the role

Uncapped earning potential beyond year one (typically £35,000+)

Structured pay plan with clear progression

Manufacturer training and accreditation (Škoda pathway)

Company pension scheme

Staff car scheme & employee savings programmes

30 days holiday (including bank holidays)

Full in-house training, mentoring and coaching

Enrolment in the Škoda Service Advisor Accreditation Programme

Clear development plan with expected accreditation within 12 months

Exposure to modern systems, processes and evolving vehicle technology

Working Hours

Monday to Friday: 07:45 – 18:00 (with one half day per week)

1 in 4 Saturday mornings (paid at overtime rate) once competent in the role

Requirements

Essential

Confident in a customer-facing role, ideally with experience in reception or a call centre environment

Hold a full UK driving licence

Well-presented and professional

Have strong communication and people skills

Show resilience, energy and a desire to succeed

Have excellent attention to detail

Be motivated to achieve targets and deliver outstanding service

Enjoy working in a fast-paced, team environment

Be based within a commutable distance of our Edinburgh (Sighthill) dealership

Desirable

Previous customer service, retail or hospitality experience

Interest in the automotive industry

Experience working to targets or KPIs

The Role

Welcoming customers and managing their service journey from arrival to collection

Understanding customer requirements and accurately booking vehicles for work

Checking vehicle history, recalls, service plans and warranty details

Liaising with Workshop, Parts and Sales teams to ensure timely completion of work

Keeping customers updated throughout the day and gaining authority for additional work

Arranging courtesy cars and onward travel

Explaining completed work and invoices clearly at handover

Processing payments and ensuring a smooth, professional customer experience

Presenting and assisting customers to purchase service plans (targeted commission earnings)

Obtaining & updating GDPR data for communications and marketing purposes

Please only apply if you are genuinely interested in this role.

What’s next? xjnqpsq It’s easy! Click “APPLY” now! We can’t wait to hear from you!

Your data will be handled in line with GDPR

Ad ID: 5418444045