Service Controller

Description

Role: Service Controller

Location: Avonmouth

Salary: £30,000 - £35,000

Hours: Monday - Friday - Days

We're looking for an organised and proactive Service Controller to join our team. You'll take ownership of coordinating day-to-day service activities, keeping engineers on schedule, managing customer enquiries and making sure the right parts and resources are in place. It's a varied, fast-paced role where good communication, planning and a hands-on approach will make a real difference.

The Service Controller Key Responsibilities:

Scheduling service, maintenance, and repair work for field engineers

Acting as the main point of contact for service-related customer enquiries

Raising and processing job cards, purchase orders, and service documentation

Coordinating parts availability with the parts department and suppliers

Monitoring job progress and keeping customers updated

Maintaining accurate service records and system data

Supporting warranty claims and service reports

Assisting with invoicing and cost tracking for service jobsEssential for the Service Controller:

Previous experience in a service coordination, scheduling, or similar administrative role

Strong organisational and time-management skills

Excellent communication skills — both written xjnqpsq and verbal

Ability to multitask and prioritise in a busy environment

Good IT skills (Microsoft Office and service/CRM systems)Desirable (but not essential):

Experience in the plant, construction, automotive, or engineering industry

Knowledge of parts ordering or workshop processesIf you are interested in this Service Controller role, please call Matt on (phone number removed), alternatively apply with your updated CV

Ad ID: 5419323332