Service Advisor

Description

Role: Service Advisor

Location: Norwich, Norfolk

Hours: Full Time: 8.00am - 6.00pm Monday-Friday + 1 in 3 Saturday mornings 8.00am-1.00pm

Pay: £30,000 with OTE £35,000

We’re seeking an organised and proactive Service Advisor / Aftersales Advisor for our Client's Main Car & Light Commercial Dealer in Norwich.

The Role:

- Making and taking inbound and outbound calls & dealing with e-mails in a courteous and effective manner;

- Being the go-between for Customers and Technicians - keeping customers updated with service requirements and activity on their vehicle;

- Liaising with other departments including Parts and Sales;

- Dealing with any customer complaints and escalating where necessary;

- Advising customers on work required to their vehicle, gaining authorisation for work to be completed;

- Maintaining a high level of customer service at all times with the aim of exceeding customer expectations.

The Requirements:

- Experience of delivering high levels of customer service in a busy and demanding environment - experience within the Motor Industry is highly beneficial;

- Excellent interpersonal skills and confidence dealing with customers;

- Results-focused and resilient - able to learn from feedback and make constant improvements to the customer service;

- Motor Industry experience and/or any technical knowledge of vehicle mechanics would be highly beneficial.

If you’re ready to step into a role where organisation meets opportunity, and you want to grow your career as a Service Advisor in Norwich, we want to hear from you - apply to WeRecruit Auto with Job ID ST1753

Ad ID: 5417217417