Service Administrator

Description

We are working on behalf of a reputable main dealer in Knutsford to recruit an experienced Service Administrator. This is a valuable opportunity for a professional with a passion for the automotive industry to join a leading dealership renowned for its excellent customer service and state-of-the-art facilities. The Service Administrator will play a vital role in ensuring smooth workshop operations and delivering outstanding customer experiences.

Benefits include:

Salary between £28,000 and £32,000, depending on experience

Company pension scheme

Enhanced holiday entitlement

Staff discounts on vehicle purchases and services

Ongoing manufacturer-accredited training

Clear career progression routes within a highly regarded dealer group

Working in a professional, friendly environment at a prestigious dealership in KnutsfordDuties of a Service Administrator:

Create, update, and manage job cards accurately to facilitate efficient workshop workflow

Handle customer bookings, enquiries, and follow-up communications professionally via phone, email, and face-to-face

Maintain the service department loading system by scheduling jobs in accordance with workshop priorities and technician availability

Ensure all documentation is compliant with manufacturer standards and internal procedures as a Service Administrator

Coordinate loan vehicle administration, including collection and return, maintaining clear communication with customers

Explain completed work to customers, ensuring they understand and approve services carried out

Collaborate with the service team to uphold high customer satisfaction standards

Adhere to health and safety regulations, maintaining compliance with dealership policiesRequirements of a Service Administrator:

Full UK driving licence

Proven customer service skills, with the ability to build rapport and handle queries professionally

Strong organisational skills with great attention to detail and the ability to multitask in a busy environment

Proficiency in numeracy, literacy, and IT, including experience with service management systems (familiarity with Pinnacle, Kerridge, or similar software is advantageous) xjnqpsq

Previous experience in automotive service administration or a related administrative role is preferred but not essential; strong administrative backgrounds are encouraged to apply

Smart appearance and a professional attitude to represent a premium brand

Basic understanding of vehicle mechanics or willingness to learn

Excellent communication skills and the ability to work effectively within a teamContact Matt Cross, Automotive Recruitment Specialist at Perfect Placement covering Knutsford and Cheshire, today to discover more about this fantastic Service Administrator opportunity.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today

Ad ID: 5418954661