Collections Advisor

Description

Collections Advisor

£25,000 per annum + Bonus

Crewe

Join a fast-paced, forward-thinking team and make a real difference in customer experience and collections performance.

We’re on the lookout for a confident and customer-focused

Collections Advisor to join our busy Crewe office. In this role, you’ll take ownership of your own portfolio of customer accounts, ensuring timely payments and delivering high-quality service along the way. If you have a background in collections or customer service, and enjoy solving problems and building rapport with customers, we want to hear from you.

As part of a company focused on innovation, sustainability, and transformation, you’ll play a key role in helping customers stay on top of their accounts while supporting our growth journey.

What you’ll be doing

· Managing your own portfolio of customer accounts

· Making outbound calls and handling inbound queries to resolve outstanding balances

· Negotiating fair and effective payment plans

· Providing clear, empathetic communication around account status and payment options

· Keeping accurate records of all customer interactions and updates

· Escalating complex or high-risk cases to the Senior Advisor or Supervisor when needed

· Ensuring all activity complies with regulatory and company policies

· Supporting continuous improvement by sharing ideas and attending training

· Meeting both individual and team performance targets

What we’re looking for

· At least 1 year of experience in collections, customer service, or a similar role

· Excellent communication skills and a professional approach to challenging conversations

· A customer-first mindset with the ability to balance business goals

· Great time management and attention to detail

· Familiarity with collections processes and basic regulatory knowledge (a plus)

· Comfortable using collections software and data entry systems

What you’ll get

· 4

Ad ID: 5416950902