Automotive Service Advisor

Description

Customer service shouldn’t just be a department — it should be the entire company.”

Service Advisor – Independent Garage

Monday to Friday – Salary to £35,000

Ewhurst Area

Are you passionate about customer service and enjoy building genuine relationships with people? We’re looking for a Service Advisor to join a well-established, independent garage in the Ewhurst area.

This is a rare opportunity to join a close-knit, fully digital workshop where customer care is the absolute priority. Whether you’re an experienced Service Advisor or looking to step into the role as a trainee, we’d love to hear from you.

The Role

This position is all about looking after customers whose vehicles are in the workshop. You’ll be the friendly, professional face of the business — keeping customers informed, reassured and well looked after from drop-off to collection.

Unlike many service advisor roles, you won’t be under pressure to hit bonus targets. There’s a centralised bookings team who handle bookings and estimates, allowing you to focus purely on delivering an outstanding customer experience.

You’ll work closely with the Garage Manager day-to-day, as the sole Service Advisor on site.

Working Hours

* Monday to Friday

* 8:00am – 5:30pm (with 60-minute lunch)

* Some flexibility may be available

No weekends.

Salary

* £28,000 – £35,000 depending on experience

* Trainee and experienced candidates considered

About the Garage

* Independent, customer-focused business

* Fully digital workshop using TechMan system

* Modern, forward-thinking approach

* Supportive working environment

What We’re Looking For

* Strong customer service skills

* Confident communicator (face-to-face and phone)

* Organised and able to manage customer expectations

* Automotive experience is desirable but not essential for trainees

* A genuine desire to look after customers properly

Benefits

* 20 days holiday + Bank Holidays

* Long Service Leave increasing holiday allowance up to 25 days

* Ongoing training and career progression opportunities

* Stable, friendly working environment

If you’re looking for a role where customer care truly comes first — without aggressive sales targets — this could be the perfect opportunity.

Apply now to find out more.

Other Opportunities & Referral Scheme

If this role isn’t quite right but you’re looking for something else in the automotive sector, please get in touch — at ASI Automotive Recruitment we’re committed to finding the right opportunity for you. We also offer a £75 voucher referral reward if you recommend a candidate who we successfully place.

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Ad ID: 5417953858