Aftersales Advisor

Description

After Sales Advisor – Fareham, Solent

Overview

A well-established motorcycle dealership group on the South Coast is looking to recruit an enthusiastic and customer-focused After Sales Advisor to join their team in Fareham, Solent.

This is an exciting opportunity to work within a fast-paced motorcycle environment, supporting customers throughout the aftersales journey while helping drive workshop efficiency, service bookings, and parts/accessory sales.

The successful candidate will play a key role in delivering excellent customer service standards, coordinating workshop activity, and ensuring customers receive a professional and seamless experience.

Key Responsibilities

* Ensure the workshop diary is efficiently managed and loaded

* Handle warranty claims and coordinate warranty work effectively

* Maintain accurate customer communication and data capture

* Maximise opportunities to upsell service work, parts, and accessories

* Deliver high levels of aftersales customer satisfaction

* Support the smooth day-to-day running of the service department

Requirements

* Previous aftersales/service advisor experience preferred but not essential

* Motorcycle licence advantageous but not required

* Strong organisational and communication skills

* Excellent time management and problem-solving abilities

* Self-motivated with the ability to work independently

* Flexible and professional approach to work

* Ability to build strong relationships with customers and colleagues alike

Working Hours xjnqpsq

Summer Hours (April – September):

* Monday – Friday: 08:30 – 18:00

* Saturdays (1 in 4, paid overtime): 08:30 – 18:00

Winter Hours (October – March):

* Monday – Friday: 08:30 – 17:00

* Saturdays (1 in 4, paid overtime): 08:30 – 16:30

Salary & Benefits

* £30,000 – £35,000 OTE

* Bonus opportunities

* Staff purchase scheme

* Health cash plan

* Reduced winter working hours

* Excellent working environment within a growing motorcycle business

Ad ID: 5418338255