Account Manager

Description

Account Manager – Join a Fast-Paced Manufacturing Team in Derby!

Are you an organised, people-focused Account Manager who thrives in a busy environment? We’re looking for a proactive and driven individual to join our manufacturing team at our Derby site, where no two days are the same.

This is a fantastic opportunity to play a key role in customer relationships, project coordination, and supporting a dynamic production environment.

Working Hours

Enjoy a great work-life balance with an early Friday finish:

Monday – Thursday: 8.00am – 4.45pm

Friday: 8.00am – 12.30pm

Salary

£35,000 – £40,000, depending on experience

Why Join Us?

* Work in a busy, hands-on manufacturing environment

* Be a key point of contact for valued customers

* Join a supportive and experienced team

* Early Friday finish to kick-start your weekend

* Competitive salary with room to grow

If you enjoy building strong relationships, keeping projects moving, and being at the heart of a thriving manufacturing operation, we’d love to hear from you.

Benefits:

Competitive pay

Pension

25 Days Annual Holiday plus 8 statutory days

BUPA Healthcare

Long Service awards

Death in Service

Free onsite Parking

Purpose of role and accountabilities:

At Gardner, client relationships are our top Priority. The ideal candidate will need to have experience as an Account manager and exceptional customer service. We are looking for a dedicated and personable manager to act as the main point of contact for a senior client with the assistance of a direct report.

* Ensures that Delivery Performance is maintained at a World Class level of performance for all customers

* To develop a Customer Relationship Management strategy and business plans which support the business

* To provide a focal point for the customer within the business identified contracts and to optimise the working relationship with the customer, through regular meetings, telephone contact and formal reporting.

* Ensuring customer satisfaction and 98% OTIF delivery

* Conduct regular performance and forecasting reviews with the customers for dissemination into the SIOP and ERP systems

* Ensure all Sales Orders are loaded, checked and verified

* Maintain, improve and stabilise the Customer demand signals into the Gardner Group

* To maintain Sales order integrity via Paragon/customer order book, updating where required and notifying customer of any delivery date/quantity changes.

* Ensuring contract review procedure is followed (through liaison with relevant departments ref quote, contract review checklist (GMF3021) for any orders received – both for electronic and manual purchase orders.

* Populating customer progressing sheet (ie YM26/Senior Critical List etc) with promise dates/comments and returning to customer in timely fashion.

* Ideally will have a strong track record Tier 1 Aerospace Suppliers

* Manage and develop Personal Development Plans for direct reports

* To generate visual business metric, which enable business performance to be tracked on a regular basis and targets achieved

* Continually review all aspects of the operation so that methods, procedures and efficiency can be improved

* Create and maintain an innovative environment that encourages employee participation through continuous improvement, raising quality and effective team working, sharing best practice where possible

* Develop an "Early Warning System" for issues that could affect GAEs ability to supply parts to its' customer base

* To work within cross functional teams to support business development, growth and improvement projects as required

* To lead by example and ensure appropriate standard of behaviour and conduct are maintained within the business in line with company policies

* Any other duties within your capabilities as requested by the Gardner Senior Management Team

Core skills/attributes needed:

* Extensive knowledge of production processes and Customer Relationship Management preferably within the aerospace or automotive industry or similar

* Ability to understand and interpret engineering drawings and aerospace specifications

* First class leadership and motivational skills.

* Problem analysis and decision making

* Strong customer xjnqpsq focus combined with business development skills/ commercial awareness

* Can coach and mentor, and lead by example

* Be an excellent communicator with good negotiation skills

* Resilience and tenacity

* Willing to travel across the Gardner sites as required

* Ability to work under pressure, as part of a team but often on their own initiative

* MRP management

* Lead Time Analysis

* Capacity Management, development and introduction

Problem Solving

The employee must also strive to support the elements of the SQCDP framework of the wider Gardner business;

* Safety: work in line with all accredited company safety standards in order to provide a safe working environment for all

* Quality: support the quality accreditations across the business to ensure the delivery of a ‘right first time’ performance

* Cost: support the continuous improvements in cost reduction activities across the company in order to deliver increased profitability and value for money to our customers and stakeholders

* Delivery: drive improvement in delivery performance to continually exceed customer expectations and targets

* People: support organisational capability and influence cultural change by embracing diversity, inclusion, wellbeing and community

Measurable performance indicators/objectives of role:

* Delivery of specific business improvement projects

* Achievement of targets in line with business plan

Ad ID: 5417604405