Warranty Administrator

Description

Job Title: Warranty Administrator

Location: Thame (office-based with hybrid working after probation)

Contract Details: Full time, Permanent

Hours:

Monday to Friday, 9:00am - 5:00pm

Overtime - Saturday (1 in 4 rota), 9:00am - 1:00pm, paid at time and a half

Salary: £24,000 per annum + overtime

About Our Client:

Our client is a well-established and customer-focused organisation operating within the automotive and claims sector.

Benefits & Perks:

25 days holiday rising to 27 with length of service. Additional birthday day off + Buy annual leave scheme

Hybrid working - up to 2 days per week from home after successful completion of probation

Private Healthcare upon successful completion of 6-month probationary period

Death in Service @ 4x salary from day one

Critical illness @ 2 x salary from day one

Auto-enrolment Pension after 3 months, 5% employee contribution, 4% employer contribution.

Supportive and collaborative team environment

Comprehensive training and ongoing development

Modern office environmentResponsibilities:

Act as the first point of contact for customers, handling incoming calls and emails in a professional and friendly manner

Provide clear explanations of the claims process while ensuring customer enquiries are managed accurately and within agreed timeframes

Open and build claims files, ensuring all relevant information is gathered at first contact and accurately recorded on internal systems

Liaise effectively with Technical Incident Managers and Technicians, keeping them fully informed on current claims

Ensure all administrative tasks within the Claims department are completed within agreed timeframes

Process and check invoices, ensuring accuracy prior to authorisation and payment

Manage customer, dealer and repairer correspondence, including estimates and general queries

Register and log complaints in line with company procedures

Ensure compliance processes and GDPR standards are followed at all times

Support the wider Claims team and other departments when requiredSkills and Attributes:

Strong customer service background with excellent communication skills

Confidence dealing with customers over the phone and via email

Accurate data entry skills with strong attention to detail

Ability to work well under pressure and manage multiple tasks

Proactive team player with a positive and professional attitude

Reliable, accountable and able to demonstrate integrity

Strong problem-solving skills and ability to show initiativeDesirable Skills:

Previous experience within a claims, insurance, automotive or customer service environment

Knowledge of motor vehicles (advantageous but not essential)How to apply:

If you are interested in this exciting job opportunity, please apply via this job site or reach out to Adecco Aylesbury on (phone number removed).

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. xjnqpsq

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Ad ID: 5418229372