Trainee Ecommerce Customer Services

Description

WHAT IS IN IT FOR YOU?

Permanent role

Gateshead location

Circa 25k per annum

Monday to Friday, 9am–5pm

Hybrid working: Up to one optional work-from-home day per week

Personal and company performance-related bonuses

Private medical cover via WPA

Dental cover via DenPlan

Staff discounts across stores

Cycle to Work scheme

Personal learning & development budget with allocated time

Regular 1-2-1s, appraisals, and salary reviews

Statutory holiday allowance, plus one additional day per year of service (capped at 5)

Free on-site parking

Complimentary drinks, fresh fruit, and snacks

Two fully fitted kitchens

Shower facilities

THE BUSINESS

Our client is a growing ecommerce business based in Gateshead. We are looking for a Trainee Ecommerce customer service advisor to join their team. A candidate from a customer service background who wishes to move into the world of Ecommerce is encouraged to apply.

THE ROLE

You'll manage customer enquiries across email, live chat, and telephone, taking full ownership from first contact through to resolution. xjnqpsq

Retaining customers who are unhappy or at risk of leaving

De-escalating complaints calmly and professionally

Handling refunds, replacements, delivery issues, and quality concerns

Using sound judgment to balance customer satisfaction with commercial awareness

Managing tickets efficiently via Zendesk

Identifying recurring issues and feed improvements back to the team

Representing the brand with clarity, empathy, and confidence

THE PERSON

Strong written and verbal communication skills

A calm, solutions-focused approach under pressure

Willing to learn and develop

A people person with excellent communication skills

Able to commute to Gateshead for office-based days.

TO APPLY

Please send your updated CV to Kyle Jevons or apply direct by calling Westray Recruitment Group

Ad ID: 5417701144