Temporary Customer Account Coordinator

Description

Temporary Customer Account Coordinator (8 to 9 Months) Location: Coventry

Contract: Temporary (8 to 9 months, with potential extension or permanent opportunity)

We re working with a large, global, multi-billion-dollar engineering and manufacturing business to recruit a Temporary Customer Account Coordinator for an initial 8 to 9 month assignment in Coventry.

This Customer Account Coordinator role is a fast-paced, customer-facing office position where you ll manage customer requests from start to finish, acting as the main point of contact and making sure orders move smoothly through the business.

There is genuine potential for this Customer Account Coordinator role to extend and possibly become permanent for the right person.

You ll be joining an exciting, vibrant organisation with excellent onboarding and training, plus the chance to build experience within a world-class business as a Customer Account Coordinator.

What you ll be doing As a Customer Account Coordinator, you ll take ownership of customer accounts and orders from inception through to delivery, working closely with internal teams and keeping customers informed every step of the way. This includes:

Acting as the primary day-to-day contact for customers via phone, email and Teams

Managing customer orders, checking stock availability and liaising with manufacturing when required

Tracking orders through the system and proactively managing delays or backlog

Organising logistics and supporting delivery schedules

Handling customer enquiries professionally and resolving delivery or invoice issues

Providing regular updates to customers and internal stakeholders

Working with Sales, Supply Chain, Finance and Operations to problem-solve and improve customer experience

Keeping records accurate across CRM and internal systems

Getting involved in team meetings and continuous improvement activity

What we re looking for We re keen to speak with people who already have experience in:

Customer Account Management or office-based Customer Service

Managing orders, accounts or customer requests end to end

Working in a busy, process-driven environment

Communicating confidently with customers by phone and email

Using CRM or ERP systems (Salesforce experience would be ideal, but similar systems are fine)

You ll also need to be:

Proactive and comfortable problem-solving

Organised with good attention to detail

A team player who can work across departments

Customer-focused, resilient and adaptable

Confident using Microsoft Office

Why apply? 8 to 9 month temporary role with real potential to extend or go permanent

Coventry based position within a globally recognised organisation

Excellent training and support from day one

Varied role with exposure to manufacturing, supply chain and sales operations

Friendly team environment with genuine development opportunities

INDL

Ad ID: 5418260998