Telephone Collector

Description

Telephone Collector

Salary: £24,785 per annum + monthly performance bonus (realistic earning potential of £30,000+ per year)

Job Type: Full-time, Permanent

Location: Sheffield

Due to continued growth, our client is looking to recruit experienced Telephone Collectors to join their expanding team. This is an excellent opportunity to join a well-established organisation within the debt recovery sector, offering a supportive working environment, attractive bonus opportunities, and a range of employee benefits.

The role will involve making and receiving telephone calls from businesses and individuals to recover outstanding debts, negotiate sustainable repayment arrangements, and resolve customer queries and disputes. You will need to be confident handling challenging conversations in a professional and sensitive manner while working towards personal and team performance targets.

If you have experience within collections, debt recovery, credit control, sales, or a target-driven call centre environment, this could be an excellent opportunity to develop your career.

Benefits as a Telephone Collector:

Monthly performance bonus with realistic earnings of £30,000+ per year

Company pension scheme

Employee Assistance Programme

Life assurance / death in service benefit

Colleague discount scheme

Christmas Savings Scheme

Free on-site parking

Attractive incentives and performance rewards

Welcoming and supportive working environment

Permanent, full-time opportunity with career development potentialKey Responsibilities as a Telephone Collector:

Making and receiving telephone calls from businesses and individuals regarding outstanding debts

Negotiating repayment arrangements that are affordable and sustainable for customers

Handling customer queries, disputes, and difficult conversations professionally and sensitively

Gathering accurate customer information to complete affordability assessments

Recording conversations, customer information, and repayment agreements accurately on internal systems

Working efficiently using dialler systems and other customer management technologies

Following company processes and debt collection guidelines to ensure customers are treated fairly

Resolving customer issues and identifying suitable solutions for both customers and clients

Managing workloads effectively while maintaining high standards of accuracy and customer service

Working towards individual and team performance targets

Building positive relationships with customers while achieving successful collection outcomesSkills Needed as a Telephone Collector:

Previous experience within a call centre, credit control, collections, debt recovery, or sales environment

Ideally a minimum of 2 years' experience within collections, debt recovery, or a target-driven role

Excellent verbal and written communication skills

Confidence in making and receiving telephone calls

Strong negotiation and problem-solving abilities

Ability to handle difficult and sensitive conversations professionally

Comfortable working towards targets and performance objectives

Good attention to detail and the ability to maintain accurate records

Strong IT skills and the ability to quickly learn new systems and technologies

Experience using dialler systems would be advantageous

Ability to assess customer affordability and identify sustainable repayment solutions

Resilient, motivated, and able to remain professional in challenging situations

Ability to work independently as well as part of a teamWorking Hours

You will be required to work shifts between the following hours:

Monday to Thursday: 8:00am – 8:00pm

Friday: 8:00am – 5:30pm

Weekends: 8:00am – 1:00pmAdditional Information

This is a full-time, permanent, office-based position located in Sheffield. Successful applicants will be required to attend the office during normal working hours and as requested by the business. xjnqpsq

The successful applicant will also be required to undertake a DBS check, CCJ check, and other relevant background screening checks prior to commencing employment.

If you have the experience, communication skills, and resilience needed to succeed as a Telephone Collector, please apply today

Ad ID: 5418883005