Telco Delivery Coordinator

Description

Role: Telco Delivery Coordinator

Location: Shoreham-by-Sea (Hybrid, 3 days in office and 2 days at home)

Hours: Full-time, Monday to Friday

Pay: £26,000 per annum

An excellent opportunity has arisen for a Telco Delivery Coordinator to join one of our longstanding clients, a well-established organisation operating within the operations and service delivery space.

This role sits within the Operations team and supports the delivery of a professional, high-quality Telco Delivery service for sub-30 seat installs. The role focuses on coordinating resources, managing timelines and costs, and ensuring customers receive an exceptional end-to-end experience.

Benefits:

Birthday leave and holiday allowance that increases with length of service

Hybrid working policy

Employee Assistance Programme with free mental health support

Free eye care, Cycle to Work scheme, and subsidised gym membership (location dependent)

Interest-free travel loan, retailer discounts, save-as-you-earn, and employee reward scheme

The Requirements:

Strong customer service focus with an excellent telephone manner

Proven ability to manage multiple projects simultaneously

High attention to detail with accurate numeracy, written and data entry skills

Strong organisational and prioritisation skills

Ability to communicate clearly and professionally at all levels

Proficiency in Microsoft Word and Excel

Team-focused approach with a willingness to support wider business objectives

Desirable:

PRINCE2 or similar project management qualification

Understanding of data services and IP telephony technologies

The Role:

Reviewing customer requirements and clarifying details with internal teams

Developing delivery plans for Remote Delivery orders using available tools

Coordinating resources to ensure orders are delivered within agreed SLAs

Tracking progress, risks, and issues through to resolution

Providing accurate project forecasting and updates to management

Maintaining xjnqpsq clear communication with customers and internal stakeholders

Supporting remote and self-install deliveries to completion

Collating required information to support invoicing and lease activation

Supporting ordering and remote programming activities when required

Maintaining accurate records across internal systems

Contributing to continuous improvement and best practice within the team

If you're keen to join an organised, customer-focused operations team delivering high-quality remote services, then please apply to this Telco Delivery Coordinator role or contact Jamie Watson at Clearline Recruitment on (phone number removed) between 9:00am - 5:30pm

Ad ID: 5417700982