Technical Support Administrator (Home Based)

Description

Technical Support Administrator (Home Based)

Salary: Between £26,000 to £35,000 pa depending on experience + bonus + other company benefits

Location: Home Based - must live in Yorkshire (for occasional meetings and training)

Hours: Monday to Friday, between 9:00am - 5:30pm

Aqualine is looking for an experienced Senior Technical Support Administrator with a solid background in technical support customer service and sales support. The ideal candidate will have handled inbound technical and sales enquiries via phone and email.

We are looking for an individual with electrical training and qualifications and experience with similar electronic items to sauna heaters and steam generators.

Once fully trained, we would like you to take the lead with regards to product training for existing and new staff, and developing internal systems to support this.

We are a small, friendly, home-based team based in Huddersfield with big ambitions. Aqualine is a market-leading supplier of saunas, steam rooms, and other premium wellness products for both domestic and commercial customers. We have grown rapidly and are on a mission to become the leading online wellness retailer globally.

Key Responsibilities:

Responding to inbound technical, sales and customer service enquiries via phone and emailAdvising on product selection, promoting suitable items, upselling, and closing salesProcessing orders and updating CRM recordsSupporting the sales process with accurate and efficient admin tasksManaging and updating website content (Magento), including product listings, descriptions, images, and pricingCoordinating logistics with warehouse and shipping partnersTroubleshooting technical issuesManaging stock and placing supplier ordersCreating article, video and blog content on installation and technical aspects of sauna and steam room equipmentDeveloping a product and technical support training and resource system for existing and new members of staffProviding product training for existing and new members of staffDevelopment of our own product technical and installation manuals.
Essential skills and experience:

Minimum 2 years’ continuous employment in a technical support role dealing with electrical products.Evidence of electrical training or qualifications.Strong customer service and interpersonal skills.Confident communicator with a personable phone manner.Ability to work independently and manage multiple responsibilities.Proficient with Microsoft Excel and Outlook.Experience with CRM/ERP systemsExcellent literacy, numeracy, and attention to detail.Interest in wellness and lifestyle products is preferred.
Requirements:

Consistent employment history – we are looking for candidates who demonstrate long-term commitment and reliability.Home office setup - quiet, dedicated room with reliable ethernet connection.Prior experience working remotely.Exclusive commitment to Aqualine (no other jobs or side businesses).
Due to the financial responsibilities of the role, references and background checks will be conducted in line with GDPR and insurance compliance.

INDLS

Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

Ad ID: 5417449262