Technical Success Executive

Description

Are you a logical thinker who loves diving into data, solving technical puzzles, and making complex systems feel effortless for customers? Airship/Toggle have an exciting opportunity for a Technical Success Executive to join the team!

Location: Sheffield, S2 5QX (4 days in the office), Hybrid

Hours: 37.5 hours a week

Job Type: Full Time, Permanent

Salary: GBP26,228 per annum

About Airship/Toggle:

Airship/Toggle is a leading hospitality SaaS company on a mission to help our hospitality customers deliver exceptional guest experiences. Our platforms simplify operations, enhance communication, and unlock revenue growth for our clients.

We pride ourselves on a culture of collaboration, innovation, and thoughtful excellence - where every team member takes ownership, makes an impact, and contributes to the success of our customers.

Technical Success Executive - The Role:

We re looking for a Technical Success Executive to join our Customer Success Team and act as the vital bridge between technical execution and customer support. You ll be the "heavy lifter" for our technical account management - handling setups, configurations, and data management - while acting as a critical escalation point for our Support team.

You don't need to be a developer, but you do need to be SQL-literate and have a knack for translating "tech-speak" into friendly, actionable solutions for our hospitality clients.

Technical Success Executive - What you ll do

- Technical Implementation: Manage the technical lifecycle of customer accounts, using SQL to handle data, run queries, and ensure configurations are performed with high precision

- Problem Solving & Escalation: Act as the go-to for deeper technical issues, performing root-cause troubleshooting to find the most efficient path to a fix

- Bridge the Gap: Translate complex technical concepts into clear, friendly, and actionable language that empowers our customers

- Operational Excellence: Manage a high volume of varied tasks without letting quality drop, maintaining meticulous records of technical changes

- Documentation: Contribute to internal guides to help the wider team understand technical processes

- Collaborate: Work closely with the Technical Success Lead and the wider Success team to ensure no detail is overlooked

Technical Success Executive - About you

- Technically Minded: You have a natural affinity for systems, logic, and how things work

- SQL Competence: Confidence with SQL is essential for this role to manage data and run queries

- Great Communicator: You can explain complex technical concepts to non-technical people without losing the human touch

- Problem Solver: You genuinely enjoy getting to the root of a problem and won't stop until you ve found the solution

- Detail Oriented: You have a high bar for quality and take pride in precise, accurate work

- Resilient Multi-tasker: You re comfortable juggling multiple priorities and deadlines in a fast-paced environment

Technical Success Executive - Our Values

- Positive Impact: Bring energy and optimism to every challenge. Leave customers and colleagues feeling better than when you found them

- Own it, Together: Take full responsibility for your technical tasks while collaborating openly with the wider team

- Thoughtful Excellence: Deliver high-quality, precise work. In technical success, the small details make the biggest difference

Technical Success Executive - Our Benefits:

- 33 Days Holiday (incl. bank holidays) - increases with length of service

- An extra day off for your birthday

- Buy and sell holidays

- Flexible hybrid working

- Vitality Health Insurance

- Company pension scheme

- Cycle to work scheme

- 2 paid volunteering days

- Access to counselling and advice via our EAP

Ready to apply?

If you re ready to dive into the data, solve complex problems, and help our hospitality clients succeed, we want to hear from you!

We are committed to creating a diverse and inclusive environment and welcome applications from all backgrounds. The successful candidate will need to have the right to work in the UK.

Please note that we are unable to provide sponsorship for this role.

To submit your CV for this exciting Technical Success Executive opportunity click Apply now!

Ad ID: 5418260983