Support Agent

Description

Support Agent

Crewe

Permanent

Full-time

We are currently seeking a proactive and customer-focused Support Agent to join a growing team. This is a fantastic opportunity for someone who enjoys problem-solving, delivering excellent customer service, and working in a fast-paced environment.

In this role, you will be responsible for supporting a wide customer base, building strong relationships, and ensuring a high standard of service is consistently delivered. You ll play a key part in resolving issues, maintaining communication, and contributing to continuous improvements.

Key Responsibilities:

Provide first-line support, handling a range of technical and customer queriesRespond to support tickets and calls within agreed service levelsCommunicate clearly and professionally with customers at all timesTake ownership of incidents, providing regular updates through to resolutionCollaborate with internal teams to resolve issues efficientlyIdentify recurring problems and suggest improvements to processes or servicesMaintain accurate customer records and documentation Key Skills & Experience:

Strong problem-solving skills with a logical and analytical approachExcellent communication skills, both written and verbalAbility to manage multiple tasks and priorities in a busy environmentA team player with a proactive and positive attitude If you are interested in this role please apply directly or email your CV over to (url removed). You can also call Ellie on (phone number removed).

INDCOM

Ad ID: 5418154602