Service Support Advisor

Description

Service Support Advisor

Widnes

GBP25,929 - GBP30,505

Fixed Term Contract - 12 Months

Full Time - 37 hours per week

Duration: Fixed Term until November 2026

What You'll Do:

Organise and arrange all customer appointments required to support the delivery of the planned works and compliance programmes and stock condition surveys.

Send all supporting customer communication and keeping a record in relevant CRM and Housing Management systems.

Raise all work relating to planned works and compliance programmes, raising relevant purchase orders or payments

Proactive customer communications, keeping customers always informed of progress, liaising with customers and maintenance technicians to amend or reschedule works.

Monitor the progress of outstanding works, documenting, and escalating issues of no access.

First point of contact for customer queries regarding the planned investment and compliance work programmes.

What You'll Need:

A passion for customer experience and delivering excellent customer service.

Experience of working in a customer service or customer contact role.

Ability to follow defined processes and procedures in an accurate and consistent manner.

Good communication skills (internal and external) demonstrating understanding and support whilst handling/resolving difficult situations.

What You'll Get:

27 day holiday entitlement, plus bank holidays

Opportunity to buy or sell holidays

Competitive salary

Electric Vehicle Salary Sacrifice Scheme

Flexible and Hybrid working

Supported training and development opportunities

Health and Wellbeing Cash Plan

Competitive Pension Scheme

If you want to work in a role that makes a real impact on improving people's lives and you know you'd be a great fit, please apply today!

Closing date: 27th October 2025

Ad ID: 5417326659