Service Manager

Description

Our client, a reputable Accident Repair Centre based in Daventry, is looking to appoint a highly skilled Customer Service Manager.

This is an excellent opportunity for an experienced professional to lead the front-of-house team, oversee customer interactions, and ensure smooth operational flow within a busy automotive environment. The successful Customer Service Manager will play a crucial part in enhancing customer satisfaction and supporting the overall efficiency of the repair process.

Benefits:

Basic salary of 34,000 plus performance-related bonus, OTE 37,000Monday to Friday, 8:30am - 5:00pm working hoursSupportive and dynamic management teamOpportunities for professional development and career progressionGenerous holiday allowance and pension schemeDuties as a Customer Service Manager:

Manage the front-of-house team and oversee all customer service operations as the Customer Service ManagerAct as the main point of contact for customers, insurance companies, and service providers, fulfilling the responsibilities of the Customer Service ManagerPlan and coordinate driver runs, including vehicle collection and deliveryOversee the workshop diary, booking repairs and organising workflow efficiently under the direction of the Customer Service ManagerHandle administrative tasks to support daily operationsWork closely with the Bodyshop team to monitor repair progress and achieve high levels of customer satisfactionEnsure effective communication and coordination to maintain a seamless customer journeyRequirements:

Previous experience working within an Accident Repair Centre or automotive workshop environmentProven experience in a senior customer service, front-of-house, or service management positionFamiliarity with AutoFlow or similar claims and bodyshop management systemsGood understanding of insurance claims processes and vehicle repair workflowsStrong organisational skills with the ability to manage schedules, driver runs, and workflows efficientlyExcellent communication skills and a customer-focused approachAbility to work effectively in a fast-paced, dynamic environmentContact Tom Thacker, Automotive Recruitment Specialist at Perfect Placement covering Daventry and Northamptonshire, today to discover more about this fantastic opportunity.

Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.

Ad ID: 5418154587