Service Coordinator

Description

Service Coordinator – Remote | Scotland | 6-Month Maternity Cover

We are currently recruiting for a Service Coordinator to join a growing Security Engineering company, responsible for coordinating engineers and service activities across the Scotland region.

This is a fast-paced and varied role where you will be responsible for coordinating security engineers, managing workloads and handling a high volume of customer calls and enquiries. The role would suit someone who thrives in a busy environment, can think quickly and is comfortable managing multiple priorities.

The Role

* Coordinate and manage workloads for 5–6 security engineers across Scotland

* Schedule and allocate service and maintenance work efficiently

* Handle a high volume of incoming and outgoing phone calls

* Liaise with engineers, customers and internal teams

* Manage customer enquiries and service requests

* Coordinate engineer attendance across multiple sites

* Update internal systems and maintain accurate service records

* Prioritise workloads to ensure deadlines and customer requirements are met

* Monitor engineer workloads and respond to changes or urgent requests

* Provide general administrative support to the wider service team

About You

We are looking for someone with previous experience in a Service Coordinator, Service Administrator, Scheduler, Planner or similar coordination role.

You will ideally have:

* Experience coordinating engineers or field-based teams

* Experience working in a fast-paced service environment

* Strong organisation and multitasking skills

* Excellent communication and customer service skills

* The ability to coordinate multiple engineers and workloads

* Confidence handling a high volume of telephone calls

* Good attention to detail and accuracy

* A proactive approach and ability to think on your feet

* Good IT and Microsoft Office skills

Previous experience within security, fire & security, CCTV, access control, intruder alarms, facilities management, property maintenance or another field-service environment would be advantageous but is not essential. xjnqpsq

What's on Offer?

* £135-£140 per day

* 6-month maternity cover contract

* Fully remote working

* Monday–Friday

* 40 hours per week

* Responsibility for the Scotland region

* Opportunity to work for a growing Security Engineering company

* Fast-paced and varied role

* Supportive working environment

Ad ID: 5419071924