Service Co-Ordinator

Description

We re looking for a proactive and organised Service Co-ordinator to join a busy and growing technical services team based onsite in Bracknell. This is a fast-paced role supporting the coordination of engineers, reactive callouts, planned maintenance visits, and customer service activity with accuracy and a personable touch and high levels of customer service at all times!

About the candidate

The ideal candidate will have previous experience working within a service desk, scheduling or coordination role. You will be highly organised, able to manage multiple priorities at once, and confident working within a fast-paced environment where customer service is key.

We are looking for a strong communicator with a professional and calm approach, particularly when handling urgent or high-priority situations. Experience coordinating engineers or field-based teams and using service management or scheduling systems would be highly beneficial.

Salary: GBP27,000 GBP32,000 DOE

Hours: Full-time

Location: Bracknell onsite

What you ll do

Coordinate reactive service calls and planned maintenance visits Schedule engineers and subcontractors efficiently Log, update and manage service tickets accurately Communicate with customers regarding faults, updates and service progress Escalate urgent or high-priority issues where required Support service performance against SLAs and KPIs Ensure engineers have the correct job and site information Assist with reporting, documentation and continuous service improvements Work closely with internal teams to deliver a high level of customer support Benefits

Competitive salary depending on experience Onsite parking Supportive and collaborative working environment Opportunity to develop within a growing business Ongoing training and career development If this sounds like your next opportunity, we d love to hear from you apply today!

Ad ID: 5418358953