Service Advisor

Description

Commercial Vehicle Service Advisor / Service Advisor

Location: Cardiff

Salary: GBP32,598 rising to GBP33,575 after successful probation

Hours: 40 hours per week, Monday-Friday between 7:00am-6:00pm + 1 in 3 Saturdays, 8:00am-1:00pm

Job Type: Full-Time, Permanent

Looking for your next opportunity in commercial vehicle aftersales? This is an excellent opportunity for an experienced Service Advisor to join a busy commercial vehicle operation, where your industry knowledge, customer service skills and ability to manage a busy workshop will be highly valued.

With a starting salary of GBP32,598, rising to GBP33,575 following successful probation, this is a great opportunity for an experienced Commercial Vehicle Service Advisor looking for a stable, long-term position within a professional environment.

What's in it for You?

GBP32,598 starting salary

Salary rising to GBP33,575 after successful probation

40-hour working week

Monday-Friday working pattern

Saturday mornings only, 1 in 3 on a rota

Established commercial vehicle environment

Long-term career opportunity

Professional and supportive working environment

The Role

As a Commercial Vehicle Service Advisor, you will act as the key link between customers and the workshop, managing vehicles throughout the service and repair process and ensuring customers receive a professional and efficient service.

Your responsibilities will include:

Managing customer enquiries by telephone, email and face-to-face

Booking commercial vehicles into the workshop

Understanding customer requirements and agreeing work to be carried out

Preparing accurate job cards and estimates

Liaising closely with Technicians and workshop management

Keeping customers updated throughout the repair process

Identifying additional work and obtaining customer authorisation

Managing customer expectations and resolving queries professionally

Ensuring all workshop administration is completed accurately

Preparing vehicles for collection and explaining completed work

Maintaining excellent customer service standards

About You

The ideal candidate will have:

Previous Service Advisor experience - essential

Experience within a commercial vehicle, HGV or automotive workshop environment

Strong customer service and communication skills

Good understanding of vehicle servicing and repair processes

Excellent organisation and attention to detail

Ability to manage multiple jobs and priorities in a busy environment

Confident telephone and face-to-face communication skills

Kerridge experience - desirable

Professional and reliable approach

Ability to work effectively as part of a team

Apply Today

If you're an experienced Commercial Vehicle Service Advisor looking for a stable Monday-to-Friday opportunity with a strong salary package and established commercial vehicle operation, this could be the perfect next step.

Apply today to find out more. Don't worry if your CV isn't up to date - get in touch and we can work that out later.

Ad ID: 5419242445