Senior Service Advisor

Description

SENIOR SERVICE ADVISOR

Location: Salisbury

Job Type: Full-Time, Permanent

Looking for a role where your experience is recognised, your leadership skills are valued, and your career can continue to progress?

If you're an experienced Service Advisor ready to step into a senior position, or you're already working as a Senior Service Advisor looking for your next challenge, this is an excellent opportunity to join a successful dealership that values exceptional customer service and invests in its people.

You'll play a key role in supporting the day-to-day running of the Service Reception, mentoring colleagues, driving customer satisfaction, and ensuring the aftersales department continues to deliver an outstanding customer experience. With an excellent benefits package and genuine opportunities for career progression, this role offers long-term stability within a supportive automotive business.

WHAT'S IN IT FOR YOU?

Competitive Bonus Scheme

Career Progression & Development Opportunities

Long Service & Loyalty Awards

Employee Assistance Programme

Life Assurance (3x Annual Salary)

Cycle to Work Scheme

Eyecare Voucher Scheme

Company Pension Scheme

22 Days Annual Leave Plus Bank Holidays

Staff Discount Scheme

Birthday Leave

Full-Time, Permanent Position

THE ROLE

As a Senior Service Advisor, you'll be responsible for supporting the smooth day-to-day operation of the Service Reception while delivering exceptional customer service and assisting in the development of the aftersales team.

Key responsibilities include:

Managing service and repair bookings efficiently

Supporting the Service Manager with the day-to-day running of the Service Reception

Assisting with workshop loading to maximise productivity

Keeping customers informed throughout the repair process

Promoting and upselling additional work, service plans, and aftersales products

Supporting and mentoring other Service Advisors where required

Handling customer concerns professionally to achieve positive outcomes

Maintaining accurate customer and vehicle records while delivering exceptional customer satisfaction

ABOUT YOU

We're keen to hear from candidates who can demonstrate:

A minimum of 3 years' experience as a Service Advisor within a franchised dealership

Experience using Kerridge, 1 Link, Pinnacle, or a similar Dealer Management System (DMS)

A proven track record of upselling additional products and services

Excellent communication, leadership, and customer service skills

Strong organisational and time management abilities

The ability to remain calm and professional in a busy aftersales environment

A proactive approach with the ability to support and develop colleagues

Full UK Manual Driving Licence (subject to licence checks)

Alternative job titles may include: Senior Service Advisor, Service Advisor, Service Team Leader, Aftersales Advisor, Senior Aftersales Advisor or Service Reception Supervisor.

APPLY TODAY

This is an excellent opportunity to join a successful automotive business that rewards experience, values exceptional customer service, and offers genuine opportunities for career progression into aftersales management.

If you're an experienced Service Advisor looking to take the next step in your career, we'd love to hear from you.

Interested in finding out more? Apply today or contact Howard at Auto Skills for a confidential discussion about this Senior Service Advisor opportunity, quoting job reference 54194.

Ad ID: 5418636748