Scheduling Coordinator

Description

Scheduling Coordinator

Location: Bridgwater

Salary: 28,000- 33,000 per annum

Hours: 08:30-17:00, Monday to Friday

Workplace: Office-based

Positions available: 1

We're looking for an organised, proactive Scheduling Coordinator to plan and manage nationwide field technician schedules, optimise routes, and ensure service level agreements (SLAs) are consistently met.

The Role

You'll be responsible for scheduling our national field technicians, including route planning and efficient scheduling of services required. The emphasis is on ensuring resources are allocated effectively, routes are optimised and SLAs are met. You will be using our integrated software to support job management and planning of around 2,000 site visits per month.

You will manage the full process from receipt and entry of orders through to creating, planning and managing daily work schedules for our remote Service Technicians located throughout the UK.

You'll be a core part of the Customer Service & Scheduling Team supporting Technicians, Invoicing and Quotes, and you'll build strong working relationships with customers and technicians to support full utilisation and productivity-while delivering outstanding customer service.

Key Responsibilities

Scheduling

Create and maintain accurate schedules for field service technicians

Allocate resources effectively based on demand forecasts, operational needs and SLAs

Schedule and book reactive and planned works to the appropriate technician, considering location, expertise, qualifications and response targets

Monitor scheduling performance and adjust plans to changing priorities

Ensure jobs are completed within timelines or escalate appropriately

Monitor technicians' travel and work activity and respond to issues accordingly

Follow through customer enquiries from initial point of contact to completion

Identify opportunities to improve scheduling processes and resource planning

Customer Service

Manage and organise shared inboxes

Accurate data handling and entry; ensure enquiries are correctly processed

Process sales orders by phone and email in line with company processes

Respond to and, where possible, resolve customer service issues (or escalate appropriately)

Key Competencies

Strong scheduling and route planning capability

Logical, proactive thinker with excellent attention to detail

Confident, driven, and able to manage multiple priorities in a fast-paced environment

Strong IT skills and able to pick up new software quickly (including portals)

Excellent communication and interpersonal skills; customer-focused

Strong planning, organising, analytical and problem-solving skills

Works well independently and as part of a team

Experience & Qualifications

Proven experience of field scheduling (not diary management)

Background in operations, logistics, customer service or similar environment

Experience of working in a fast-paced, multi-skilled environment is essential

GCSEs (or equivalent) in Maths and English at Grade C or above

Strong IT skills including scheduling systems and spreadsheets

Able to understand technical information and learn new systems and processes quickly

Experience in a regulated/quality-controlled environment

Proactive, deadline-driven, and comfortable working with limited supervision

Benefits

22 days annual leave plus 8 bank holidays (30 days total); 3-4 days allocated for the Christmas/New Year shutdown

Company vehicle (work use), uniform, tools and digital equipment provided

Generous employee referral programme

Pension scheme

Ad ID: 5419335199