Sales Retentions Advisor

Description

This role is Hybrid based in the Altrincham office, please check that you can commute to Altrincham in advance of application.

We’re currently looking for multiple enthusiastic Customer Retention Advisors who are focused on customer service, Retaining customers and taking inbound & outbound calls. The role will deal with a wide range of customer issues.

Cactus Search are currently in partnership with an amazing client who are offering you the following:

Salary - £25k + Bonus paid monthly + excellent benefits

Must have at least 6 months Contact centre Retentions or sales experience

Monday to Friday Office hours

Key Responsibilities:

Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems

Build rapport with customers to find out the reason they are looking to end their contract.

Manage all direct customer Interactions

Handle and respond efficiently to all general and order specific direct customer enquiries

Support customers with order status updates and delivery tracking queries

Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management

Manage customer complaints and escalate it to the right stakeholders to support resolutions

Provide feedback on the efficiency xjnqpsq of the customer service process and areas of improvement

Key Skills Required:

Previous experience within a Customer Service position is essential

Knowledge of CRM systems

A self-motivated, passionate, and enthusiastic approach to work

Outstanding verbal communication skills

Professional and empathetic approach to resolving issues

Decent I.T skills

Excellent time management

Please apply or email (url removed) for more info

Ad ID: 5417968506